Duties and Responsibilities Provides effective verbal, written and electronic communications by receiving and passingon clear messages and seeking assistance when required Answer telephones and relay messages and enquires in a timely manner e.g. to nurse,doctors and patients. Acts as first point of contact for the person in charge dealing appropriately with allcommunications and tasks allocated, including sensitive issues. Work closely with and support the Co-ordinator.
Liaises with patients, relatives and visitors on the department providing directions andinformation as required. Also obtaining the appropriate support when needed form themulti-disciplinary team Maintain and photocopy records, prepare forms and make appointments as requested. Thismay include organising transport arrangements, ensuring that information give is accurateand up to date. Ensure patients pathway is printed and available for nursing/medical staff Scan all pathways for admission.
Ensure name beds are printed out for all patients. Uses the PAS /MSS system effectively inputting data, checking the recorded personaldemographic details are correct. Updating demographic details as needed. Liaising with the multi-disciplinary team and assisting in chasing up procedures.
Requestingand obtaining investigation reports and informing the relevant staff member the results areavailable. Receives and processes mail and specimens, delivering to the correct ward/department. Carrying out errands between departments. Maintaining stationary and stock levels.
This would include ordering, receiving andchecking deliveries are accurate and reporting any discrepancies. Maintain the tidiness of the nurses station ensuring adequate stock is at hand that may berequired by the multi-disciplinary team. Establish and maintain an effective filing system Planning and Organisational Duties Use initiative to promote new ideas and to improve service in consultation with thedepartmental manager and team. Plans and organises own day to day activities to achieve duties specified and to meet departmental requirements.