Country: United Kingdom
Location: Unit 6 Ermine Centre, Huntingdon PE29 6WX, Huntingdon, UK
Role: Burner & Boiler Technical Support
Location: UK Remote / Huntingdon
Contract: Permanent, Full-Time
About Riello:
Join Riello, a proud member of the Carrier family, where we lead the way in designing and manufacturing cutting-edge technologies for heating and cooling across various sectors. Our strength lies in our innovative spirit and the expertise of our dedicated team. As a market leader in combustion technology, we offer a diverse range of safe and sustainable burners, utilizing hydrogen and biofuels with ultra-low NOx emissions.
About the Role:
As a Burner & Boiler Technical Support specialist, your mission will be to empower installers and engineers with top-notch technical support for Riello's products. You'll be the go-to expert for fault diagnostics, equipment configuration, and spare parts selection.
Your Responsibilities:
* Manage the Riello Ltd technical helpline
* Respond to technical queries via phone and email
* Provide support to the Riello Ltd sales & service team
* Assist with Riello training courses
* Engage in hands-on technical burner specification work
* Update internal technical files on our website
What We’re Looking For:
* A solid background in mechanical and electrical environments, ideally with experience in forced draught combustion and burner systems
* Excellent communication skills and a friendly telephone manner
* Proficient computer skills, especially in MS Office
* A self-starter who thrives both independently and as part of a team
* Ability to excel in a fast-paced, challenging environment
What We Offer:
* Competitive salary based on your experience
* Access to a comprehensive benefits package
* 25 days of holiday plus bank holidays
* Stable working hours from Monday to Friday
* Life insurance and pension scheme
* Paid sick leave
* Opportunities for career development within our organization
Our Commitment to You:
At Riello, our greatest assets are the expertise, creativity, and passion of our employees. We are dedicated to creating a workplace that attracts, develops, and retains top talent. We promote employee engagement, foster teamwork, and drive innovation for the benefit of our customers.
We believe in diversity and inclusion as the engines of growth and innovation. Our goal is to provide enriching career opportunities, listen to employee feedback, and continuously strive for improvement. This is The Carrier Way.
Join us and make a difference!
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.