Job Introduction
We are looking to recruit a committed and professional Bank Medical Secretary to provide comprehensive administrative and secretarial support to Consultants and clinical teams within the Coventry and Warwickshire Sexual Health Service. This role is available for a minimum of 8 weeks to provide essential support across the service. In this key role you will deliver efficient and accurate typing and administrative support, ensuring the smooth running of day‑to‑day operations. Strong audio typing skills and a solid understanding of medical terminology are essential. You will also be proficient in using computerised systems to book and track various appointments and manage electronic patient records, maintaining accuracy and timeliness at all times. Your responsibilities will include a range of clerical tasks to support the wider team and ensure an organised, responsive service. Flexibility and a driving licence with access to a vehicle is important, as you will be required to work across our four sites: Coventry, Rugby, Leamington Spa and Nuneaton. The role may close early due to a high number of applicants, with interviews scheduled for 24 Feb & 25 Feb.
Responsibilities
* Accurately transcribe all correspondence and reports by touch typing from audio dictation using knowledge of medical terminology. Daily use of the Blithe Lilie Patient Management System, HIV database, Microsoft Office and various IT packages and departmental databases as required.
* Undertake routine clerical duties such as distributing and despatching mail, photocopying, faxing, responding to emails, and retrieving case notes for various departments as requested.
* Answer the telephone and, wherever possible, deal with enquiries or take messages and pass to the appropriate person to respond.
* Track all medical documents whether hard copy or electronic in your possession via the Patient Management System.
* Form agendas and take minutes.
* Accurately file letters and investigations within the appropriate section of the patient EPR.
* Liaise with other departmental staff regarding case notes in your possession.
* Provide administrative support to the medical teams and service support to the Management team.
* Manage the onward referral process and act as a support for the administration teams for inward referral tracking when required.
* Support with the tracking and collation of alerts.
* Support the HIV service with administration of patient and non‑patient activities.
Qualifications
* Experience of working as a Medical Secretary
* AMSPAR qualification / Typing qualification
* Experience in a customer / patient focused environment
* Experience of working in a pressurised environment
* Communication Skills
* Able to handle sensitive information
* Being able to 'multi‑task'
* An understanding of basic medical terminology
* Be able to prioritise effectively to meet deadlines
* Knowledge of good office & administrative practice
* Computer literate: able to use Microsoft Word, Email, Excel and other Office applications to maximise the efficiency of the office.
While not essential, ideally you will have previous secretarial or administrative experience within the NHS or independent healthcare sector, along with familiarity using hospital databases and clinical systems such as LILIE, EMIS, SystemOne, ULTRA, PAS, Choose & Book and others.
Benefits
* Access to our free well‑being service available 24/7/365 online and by telephone including counsellors, post‑trauma incident support, legal, debt and practical life management helpline, guided self‑help, telephonic career coaching and monthly well‑being newsletters
* Free statutory and mandatory training, as well as access to a range of courses and e‑learning to develop further skills and in‑house opportunities continuing your professional development
* Innovative forward‑thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
* Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual "Ask our Executives" event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
* The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding "good" or "outstanding" ratings from the Care Quality Commission
* Opportunities to work in different areas and various services to gain new knowledge and experience
* Access to our Strive for Better networks, a national support and professional network made up of NHS professionals like you, giving you the chance to constantly develop industry‑leading care and quality. We change lives by transforming health and care.
* £13.17 an hour
* Self‑booking and access to all bank shifts! Staff are given access to all Bank shifts within their Business Unit and can self‑book providing they meet the shift requirements.
* Request a Duty – Staff can make shifts or Day Off requests prior to the creation of a roster up to six weeks in advance. This helps promote a better work life balance and allows for personal commitments to be met.
* Access to Wagestream – which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high‑interest loans or overdraft fees – simply get paid as you go.
* Working in an environment focused on the highest clinical and quality standards
We are committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We are a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. All staff are subject to safe recruitment processes, including disclosure of criminal records and vetting checks.
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