Ernest Doe & Sons is a long-established, family-run business with over 100 years of experience supplying agricultural, construction, and groundcare machinery across the South and East of England. With a proud heritage dating back to 1898, we have built a strong reputation for providing quality products, expert advice, and exceptional customer service. Our philosophy is simple: to supply the best products and then to support them with the service facilities and expertise to keep them running perfectly.
Join our team in Sutterton, Lincolnshire, as a Branch Administrator, where you’ll play a key role in supporting the Branch Manager and ensuring the smooth day‑to‑day running of branch operations. This is a varied and fast‑paced role that involves providing top‑tier administrative support and maintaining effective communication between customers and internal teams.
Key Responsibilities
* Act as Personal Assistant to the Branch and Sales Manager
* Manage incoming calls and maintain the branch switchboard
* Serve as a first point of contact for customer enquiries
* Provide administrative support across departments as needed
* Prepare sales quotations and issue invoices and delivery tickets
* Carry out daily cashiering duties and liaise with Head Office
* Maintain accurate records and ensure data is kept up to date
* Update the sales database regularly
* Support the sales team during events and trade shows
* Conduct monthly stock checks on domestic items
* Ensure timely and clear communication across the team
* Consistently deliver professional and customer‑focused service
What We’re Looking For
* Strong communication skills and a professional telephone manner
* Confidence in dealing with people at all levels
* Discreet and trustworthy when handling confidential information
* Excellent organisational skills with the ability to multitask
* High level of accuracy with both written communication and numerical data
* Proficient in Microsoft Office (Word, Excel, PowerPoint)
* Self‑motivated, approachable, and a team player
* Ability to use initiative and adapt in a fast‑paced environment
* Well‑presented and detail‑oriented
Additional Information
Hours: 40 hours per week – 8am to 5pm Monday to Friday (1‑hour unpaid lunch)
Contract: Permanent, Full time, Salaried
Benefits: Competitive salary, 32 days holiday (incl. bank holidays), workplace pension, life assurance (2× salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.
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