Group Holiday Sales Advisor – Call Centre
Location: Central Bournemouth
Position: Full time, 40 hours per week, Monday to Friday, 9am-5.30pm
Salary: £25,500pa + target related bonuses
About us
Daish’s Holidays is an award winning, family owned and operated company with over 45 years of history in providing the best value coach and self-drive breaks in the UK.
Daish’s now owns and operates 11 hotels in some of the most popular UK destinations along with a fleet of luxury coaches which offer pickups from a variety of locations in England and Wales.
While we’ve grown a lot in our 45-year history, our core values have never changed and we pride ourselves on delivering our core values of providing clean and comfortable en-suite accommodation, live nightly entertainment, an enjoyable half-board dining experience and great customer service.
Daish’s is routinely recognised within our Industry for providing excellent customer service and it’s why so many of our customers return time and time again – many enjoying multiple trips each and every year.
Daish’s welcomes over 400 groups each year which range from 16 people to the whole hotel. We are looking for a full-time Group Holiday Sales Advisor to join our small but busy team.
Daish’s is shortlisted for awards in ‘Best Accommodation for Groups’ and ‘Best Coach or Tour Operator’ at the annual Group Travel Awards which we attend annually in London. We’re looking for someone to join us in delivering this high level of customer service.
You’ll be predominately speaking to group organisers and helping them through the booking process from providing initial travel quotes to making bookings, updating rooming lists and working to provide a smooth and enjoyable booking and holiday experience.
* Dealing with Group Organisers to make new bookings
* Managing existing bookings and updating booking information including rooming lists, pick-up information, coach and dining plans, group itineraries, special group requests
* Liaising with hotel staff and the coaching team as required
* Updating various systems to ensure smooth running of the groups department
* Chasing overdue deposits and final balance
* Checking in with group organisers after their stay for feedback, discussing any issues if applicable, offering a rebook for the group
* Assist with Call Centre calls when lines are busy
Skills
Any previous travel or tourism experience is welcome but certainly not essential as full training will be provided.
While we aim to provide a fun working environment, we are looking for people that are hardworking and self-motivated and have a willingness to learn new skills.
You’ll be someone that works well in a team, has good communication skills, both written and verbal, and has a desire to deliver excellent customer service.
You will need an eye for detail and a friendly manner to build relationships with our group organisers.
You’ll be provided with full training on our dedicated reservation system, however you should already have good computer skills.
We offer 28 days paid holiday (including Bank Holidays) plus an extra day off for your birthday and a Company Contributory Auto Enrolment Pension Scheme
Our offices are based in our Bournemouth Sands Hotel which enjoys a great position on Bournemouth’s West Cliff which is near to the beach, cliff top park and provides good transport links and is a short walk from Bournemouth’s town centre – plus there’s free on-site parking
Once you’ve been with us for at least 6 months, you’ll be able to take advantage of our friends and family holiday discount scheme and you’ll also benefit from £400 holiday vouchers each year to allow for travel to any of our hotels.
You’ll also benefit from a 50% discount at our hotel coffee shop and be able to soak up some sun on our popular roof terrace.
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