Summary
This is a long-established freight company that wishes to support a candidate to undertake a Level 3 Business Administration qualification. You’ll be responsible for dealing with telephone calls, and emails, assisting with general admin and support within the transport team and the accounts team.
Wage
£15,600 a year
Increments every 3 to 6 month – dependent on your progression
Training course
Business administrator (level 3)
Hours
Monday to Friday 9am to 5pm. Half hour unpaid lunch break. 37.5 hours per week.
37 hours 30 minutes a week
Start date
Monday 27 April 2026
Duration
1 year 2 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
You’ll be responsible for dealing with telephone calls, emails, assisting with general admin and support within the transport team and accounts team.
Key Responsibilities and Accountabilities:
* Customer service
* Administration
* Health and safety
* General
* Answer telephone calls, taking messages where necessary
* Answering email queries from customers or forwarding on to the relevant department
* Liaising between driver and customers resolving onsite issues
* Supplying customers with ETAs and updates on jobs where required
* Administration within both transport and accounts
* Support the team with inputting jobs onto the transport system
* Briefing drivers on jobs and customer requirements
* Filing and general admin for transport office
Health and Safety:
* Ensure that you remain compliant with health and safety regulations and accepted safe practices at all times
* Report any health and safety issues or contraventions witnessed anywhere within the business to your manager
General
* Comply with all policies and procedures within the company
* Ensure that you implement our equality and diversity policy in all areas of your work
* Work together with all our employees to help us achieve our aims
This job description is a general guide to the duties you will be expected to carry out. Flexibility is required to ensure that the needs of the business are met.
Where you'll work
RED DOLES LANE
HUDDERSFIELD
HD2 1YF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
C.M.S. VOCATIONAL TRAINING LIMITED
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:
* Level 3 Business Administrator Standard Apprenticeship
* Level 2 Functional Skills maths and English if not already achieved
* You will also develop the skills, knowledge and behaviours required to work within an office environment
* This apprenticeship is delivered in the workplace and 20% of your
working time will be dedicated towards training and learning new skills
* You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
* Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
* All evidence will be logged to your electronic portfolio
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Team working
* Initiative
* Patience
* Good attendance record
* Self Motivated
Other requirements
The wage will be reviewed every 3 to 6 months, dependent on the progression of the learner. And also on completion of the qualification. You must like dogs as there are dogs around the business. Wages are paid on a weekly basis. All training is to be undertaken within the workplace.