Main Duties:
• Reception and switchboard for 12 lines (5 departments)
• Greeting customers
• Data input to the CRM System and lead qualifying
• Sending weekly housekeeping reports from CRM and phone system
• Managing Customer Service email inbox
• Creating welcome packs and collection letter ready for customer arrival
• Aftersales emails
• Post management o Scanning o Allocation to correct department
• Parking Charge notice representations.
• Stationary Ordering
Adhoc Duties:
• Adhoc General office duties i.e., Admin, Filing and Scanning
• Collating spreadsheet Data for the Office Manager
Required Skills:
• IT proficient
• Excellent interpersonal skills
• Excellent Telephone manner
• Excellent written and verbal communication
• Motivated
• Good attention to detail
• Ability to work alone and with a tea