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New Role
Job Title: Account Manager
Reporting To: Head of Customer Success
Department: Commercial
Location: Hybrid - Newcastle Central NE34 4 days office
Salary: Competitive + Commission OTE £40,000
Overall Purpose
To build lasting customer relationships that drive renewals, upsell opportunities, and long-term satisfaction. You'll act as a trusted advisor-consultative, proactive, and focused on helping customers get the most from our Hubexo NBS Manufacturing solutions.
You'll promote product value across departments, understand evolving client needs, and advocate for them internally. Using tools like Salesforce, MS Teams, and in-person meetings, you'll track all customer interactions and develop stakeholder relationships that grow revenue and reduce churn.
This is a hands-on, customer-facing role suited to someone who thrives in a fast-paced, data-driven environment.
Principal Job Responsibilities
Achieve renewal and upsell revenue targets across your portfolio.
Deliver high-quality customer experiences that reflect our brand values.
Lead quarterly customer reviews, build account plans, and manage follow-up actions.
Become an expert in Hubexo products-guiding customers on best-fit solutions.
Identify key decision-makers and influencers; build long-term trust.
Maintain CRM accuracy in Salesforce with up-to-date notes and pipeline forecasts.
Provide insight into customer behaviour, usage trends, and industry developments.
Escalate customer needs internally and champion the "voice of the customer."
Stay current on industry changes, competitor movement, and new market opportunities.
Represent Hubexo at customer events, webinars, and networking opportunities.
Collaborate cross-functionally with BDMs, Sales Support, Product, and Marketing.
Support continuous improvement by sharing feedback and suggesting innovation.
Key Performance Indicators
Outlined in a separate document
Qualifications & Experience
Requirement Essential (E) / Desirable (D)
Proven record in Account Management with renewals and upsell success E
Experience in target-driven or sales environments E
Excellent communication and stakeholder management E
Skilled in managing pipelines, forecasts, and reporting E
Confident presenting to individuals and groups E
Strong negotiation and objection-handling skills E
Organised with high attention to detail E
Experience using Salesforce or similar CRM E
Experience in SaaS or subscription-based business D
Knowledge of the construction or manufacturing sector D
Ability to explain technical products clearly E
Experience with product demonstrations D
Working Relationships
Internal:
Reports to: Head of Customer Success
Liaises with: Business Development, Sales Support, Marketing, Product, Operations
External: Existing clients Industry partners Event stakeholders
MISSION & VISION
Mission
By using our unique data, insights and software solutions, our customers in the construction industry will sell more, improve efficiency, and build more sustainably-combining our research expertise, industry knowledge, and artificial intelligence.
Vision
Connect the construction market to help the world build better.
VALUES
Dream Big - Embrace ambitious goals and strive to exceed expectations, every day.
Thrive Together - Collaborate, communicate, and celebrate success.
Own It - Take ownership of your work and empower yourself to make a difference.
Do the Right Thing - Stand firm in your values and let integrity guide your actions at every turn.
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