Forum Tiles is a new division of the Brickability Group plc, the current team at Forum has over 75 years experience of the ceramic tile industry and have delivered some of the largest commercial and residential projects throughout London and the Southeast. We have established relationships with some of the worlds leading tile manufacturers which allows us to offer creative surfaces and fresh innovative material to assist our clients. Our vision for this new division is to become the leading supplier of luxury, high quality and affordable tiles and flooring solutions to the UK residential construction sector. Key responsibilities and accountabilities: 1. Process all incoming orders and arrange couriers for deliveries daily. 2. Notify your customers of non-stock items and delivery dates. 3. Process accurate quotations reflecting valid pricing and availability. 4. Liaison with your sales reps and assist in their queries. Provide with information of new opportunities and customers.Let them know of any issues / changes you may be aware of. 5. Ensure all Project Orders are delivered on Scheduled dates and booked in with Customer. 6. Ensure that all orders and responses are handled within the working day. 7. Liaise with other team members regarding telephone cover at lunch times. 8. Complete all required tasks before scheduled breaks. 9. Process all incoming sample requests and arrange courier deliveries when required. Skills / Qualifications: Knowledge of Excel and Word is preferred but not essential Full training given Knowledge of tiles is not essential full training given Experience / Knowledge requirements: Good attention to detail Good telephone manner Ability to deal with customers objections efficiently and in a customer friendly manner. Experience within an environment that requires immediate responsiveness. Personal attributes and other requirements: Professional manner Team worker Accountable Responsible Work ethic Ability to go the extra mile. Work Conditions: Hours 9am-2pm however hours can be flexible ( 25hrs)