Location: Swansea
Salary: £25,159 - A Civil Service Pension with an employer contribution of 28.97%
Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
This is an exciting opportunity for hardworking individuals to join our award winning Contact Centre. Located in Swansea Vale, your role as an advisor will be to answer inbound customer queries, providing our customers with support, information and an outstanding service. The role does not involve any sales or cold calling.
You will play a pivotal role in being part of a supportive and welcoming team environment. You will be coached to develop innovative customer service skills and techniques, combined with a requirement to utilise a range of multi-channel services in a fast paced environment.
You will be the first point of contact for providing guidance, support and advice to the British public, and will be supporting us to get the right drivers and vehicles taxed and on the road, as simply, safely and efficiently as possible.
If you would like to find out more about the role and what it’s like to work at the Driver and Vehicle Licensing Agency (DVLA) Contact Centre, then please join one of our webinar sessions below, where you can virtually meet some of our team and ask any questions about the role:
Session 1 - Friday 20 June 12:00pm - 1:00pm Register here
Session 2 -Tuesday 24 June 6:00pm - 7:00pm Register here
Once you have registered, you will be emailed with a link to the session – don’t forget to check your junk mail.
This is a fantastic opportunity to further develop your skills and experience. You’ll be part of a vibrant department that advocates development.
Top Responsibilities
* To deliver excellent customer service, through a variety of customer channels (telephony, multi-channel, wider operational functions) by investigating and resolving customer issues, complaints, cases, and processing customer payments in a professional and timely manner, to aid accuracy and enforcement in line with Agency policy and legislation.
* To provide and seek advice/information from relevant customers and/or stakeholders to ensure swift resolution to enquiries/complaints.
* To work well with colleagues, listen to the views of others and try to see issues from other’s perspectives, continuing to develop and take on board feedback to continuously improve.
Benefits
* Best in class learning and development tailored to your role
* An environment with flexible working options where we encourage a great work-life balance
* Generous employer contribution of 28.97%, depending on chosen pension scheme
* 25 days holiday, increasing by one day each year up to 30 days pro rata
* Access to the staff discount portal
* 24-hour Employee Assistance Programme providing free confidential help and advice for staff
About you
We are looking for people with strong communication skills who are passionate about providing an excellent service to our customers. You can adapt your approach to suit individual customer needs and break down complex information to enhance customer understanding. You take pride in completing your work to the highest standard and are resilient when managing a fast-paced workload.
How to Apply
Read the full job description and apply here https://bit.ly/40bk8E6
This vacancy closes at 23:55 on Tuesday 1st July.
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