Manager Franchise Performance – United Kingdom
Birmingham, UK
Job Description
Posted Sunday, June 15, 2025 at 10:00 PM
Manager Franchise Performance – United Kingdom
Region: Stoke on Trent / Birmingham Area.
Hungry for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.
We are searching for a Manager of Franchise Performance to support our UK & Ireland team.
The Manager of Franchise Performance (MFP) acts as a liaison between Subway and franchise owners. The role involves leading, coaching, and measuring performance of assigned franchisees/restaurants to protect brand integrity and maximize profitability. The MFP assesses franchisee performance, develops strategic business plans, and provides guidance on sales, marketing, operations, and cost control. The position reports to the Head of Franchise Performance in the region.
If you believe you're a good fit and succeed in this role, you'll be encouraged to be bold, empowered, accountable, and to enjoy a dynamic, fast-paced environment.
Responsibilities include but are not limited to:
* Evaluate assigned portfolio to identify opportunities.
* Conduct periodic business reviews to celebrate achievements and discuss future strategies.
* Educate, motivate, and influence franchisees to improve operations and profitability, including brand initiatives, local marketing, training, P&L review, and goal setting.
* Ensure brand standards and initiatives are communicated effectively across your portfolio.
* Build strong relationships with franchisees through various communication methods.
Building Relationships:
* Coach and motivate franchisees at the portfolio level.
* Provide guidance for business growth.
* Develop productive relationships with franchisees, team members, and HQ staff.
* Build respect and recognition as a business leader.
Development:
* Guide franchisees through equipment and store design processes.
* Support franchisee expansion efforts and store transitions.
* Address legal, leasing, and closure issues as needed.
Self-Development:
* Engage in training programs to enhance skills.
* Participate in scheduled training and informational sessions.
Skills & Abilities:
* Manage difficult conversations, be assertive and accountable.
* Think strategically and analyze data.
* Communicate knowledge effectively.
* Remain calm and empathetic under pressure.
Desired Characteristics:
* Work independently, be disciplined, proactive.
Desired Knowledge & Skills:
* Experience in fast-paced food retail or QSR.
* Franchising experience preferred.
* Strong project management and organizational skills.
* Adaptability to change and ambiguity.
Additional requirements:
* Bachelor's degree in Business, Communications, Hospitality, or related field preferred.
* Experience in area or portfolio management with P&L understanding.
* Strong business acumen and market awareness.
* Valid driver’s license and dependable transportation.
What benefits will I receive?
* Competitive bonus.
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