Credit Control Administrator | Property & Lettings
Salary: £29,000 - £32,000 + Discretionary Bonus
Location: Richmond
Working Hours: Monday-Friday, 9:00am-5:30pm
My client, a highly regarded and well-established property business, is seeking a Credit Control Administrator to join their successful Lettings Client Accounts team.
This is an excellent opportunity for an organised, proactive and detail-oriented individual to join a professional and fast-paced environment supporting a substantial residential lettings portfolio.
Unlike traditional finance or corporate credit control positions, this role sits at the heart of a busy property operation. Whilst collections and account management form part of the position, the role is heavily focused on communication, administration, problem-solving and stakeholder management.
It would particularly suit someone with previous credit control experience who enjoys working with people, handling queries and taking ownership of processes within a collaborative team environment. Exposure to lettings, property management or Reapit would be highly advantageous.
The Role
You will be responsible for managing outstanding debt across a large residential tenancy portfolio, working closely with tenants, landlords and internal departments to resolve payment issues efficiently and professionally.
This is a high-volume position requiring excellent organisation, resilience and the ability to manage multiple priorities simultaneously.
Key Responsibilities
* Managing and reducing outstanding debt across a large tenancy portfolio
* Chasing overdue payments and resolving account-related issues
* Liaising with tenants, landlords and internal stakeholders on a daily basis
* Investigating delayed rent payments and outstanding balances
* Handling high volumes of inbound and outbound communication
* Resolving account queries and assisting with reconciliations
* Maintaining accurate records and updating internal systems
* Supporting wider collections performance and debt reduction initiatives
* Building and maintaining strong working relationships with stakeholders across the business
Typical Daily Activity
* Approximately 120 outbound emails
* Managing 80-100 inbound emails
* 20-30 outbound telephone calls
* Ongoing account investigation, administration and query resolution
About You
To be successful in this role, you will possess:
* Previous Credit Control experience (essential)
* Strong administrative and organisational skills
* Excellent written and verbal communication abilities
* A confident and professional telephone manner
* Strong attention to detail and accuracy
* Analytical and problem-solving capabilities
* The ability to manage a high-volume workload effectively
* A proactive and resilient approach to work
* Property, lettings or estate agency experience (highly desirable)
* Experience using Reapit or similar property software (advantageous)
This position would suit someone looking to develop a long-term career within Credit Control and property operations, rather than pursuing formal accountancy qualifications such as ACCA or CIMA.
What's On Offer
* Basic salary of £29,000 - £32,000 depending on experience
* Discretionary bonus scheme
* Opportunity to join a highly respected property business
* Professional, structured and supportive working environment
* Long-term career stability and progression opportunities
* Exposure to a large-scale, high-performing lettings operation
* Potential hybrid working following successful completion of probation
* Collaborative team culture with ongoing training and development
Benefits
* Private medical insurance
* Pension scheme
* Life assurance
* Income protection cover
* Generous annual leave entitlement
* Additional long-service holiday allowance
* Enhanced maternity, paternity, adoption and shared parental leave
* Employee Assistance Programme (EAP)
* Mental health and wellbeing support
* Virtual GP access
* Interest-free season ticket loan
* Rental deposit loan
* Cycle to Work scheme
* Employee discounts platform
* Share purchase and savings schemes
* Charity volunteering days
* Professional training and development
* Support for industry qualifications
* Structured career progression
* Family support and coaching programmes
* Social events and team activities
* Referral bonus scheme
* Flexible working opportunities where appropriate
If you have strong credit control experience and are looking to join a respected property organisation where communication, organisation and relationship management are key, I would be delighted to hear from you.