Role Overview
We have an exciting opportunity for a Digital Communications and Marketing Specialist to join our Communications and Marketing Team. You’ll be responsible for leading our digital communications channels, ensuring they are optimised for high performance and planning, delivering, and evaluating accessible communications that meet the needs of our customers, partners, and colleagues.
Thirteen Benefits
* Salary £45,666 per annum
* Annual leave starting at 28 days, rising to 31 days after three years, a day off for your birthday, plus bank holidays.
* Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
* Simply Health – save money on common health expenses and access health and wellbeing support services.
* TDadar Discount and Reward platform providing savings on everyday brands.
* Opportunities to buy and sell annual leave.
Key Responsibilities
* Support the Customer Communications and Marketing Manager in planning, developing, delivering, and evaluating agile, effective, and informed digital communications strategy and activity.
* Lead the planning, creation, execution, and evaluation of our digital communications, including a digital editorial calendar.
* Oversee the management of analytics tools and digital platforms, including website CMS, intranet, CRM, and social media.
* Ensure digital communications are accessible, clear, concise, useful, and engaging.
* Shape and deliver customer-facing digital communications that are relevant and timely, meeting WCAG standards, prioritising inclusive and accessible design, and ensuring every user can easily understand and act on the information we provide.
* Use insight, data, and user research to build a deep understanding of our diverse customer base, their behaviours, digital habits, and communication needs, ensuring all digital activity is shaped around what matters most to them.
* Create digital content in a range of formats, including producing and editing videos and leading photography, to ensure brand guidelines are adhered to and we fulfil the diverse communications needs of our varied audience base.
* Evaluate our digital communications activity, helping us understand the impact and continuously refine engagement strategies.
About You
* Has a creative eye and the ability to create, design and produce cut‑through communications.
* Possesses a brilliant understanding of digital communications channels.
* Understands content design principles and applies a user‑centred approach to communication, information, and design.
* Can work in a fast‑paced environment with the ability to plan and prioritise.
* Is proactive and highly productive.
* Has a growth mindset and the ability to drive positive change.
* Can enable great collaboration with colleagues and teams.
* Must possess a valid Full UK Driving Licence and access to a vehicle.
Why Thirteen Group
At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes and have over 1,600 colleagues providing services for around 100,000 customers.
Our vision is to be the most trusted housing association, with happy customers. We put customers at the heart of everything we do.
* Join a team that’s local at heart but welcomes talent from everywhere.
* Be part of an organisation that values diversity and inclusivity.
* Be part of a company that offers tailored support services, going beyond just housing solutions.
Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day.
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