About The Role Are you ready to lead a new team to excellence, ensuring every call is not just answered, but exceeded? This role is to provide line management to call handlers within the 111 call centre and to provide and mentoring of call handlers to ensure their competencies are maintained in line with the defined competency frameworks. The successful candidate will support the national team as required, ensuring attainment of all required key performance indicators (KPIs) and performance metrics and maintaining all patient safety standards. This is a position of key responsibility for the effective delivery of Practice Plus Group`s NHS 111 services. We are offering a contract of 37.5 hours per week, working days, nights & weekends. What You'll Get A salary from £31,825.66 per annum 33 days holiday per annum, increasing with service up to 36 days per year, including bank holidays. Great job security and support. Practice Plus Group benefits including company pension scheme, 'Cycle 2 Work' scheme, life assurance, cycle to work scheme, retail discounts, Blue Light Card eligibility and an employee assistance programme for you and your family. Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, and a fantastic range of social events.