Job Title: Finance Officers Two Vacancies Available Salary: £24,976 - £26,621 per annum 35 Hours per Week Location: Wildwood, County Hall Campus Team: Care Contribution Assessment Team or Workflow Business Unit Permanent Within Finance Operational Support (FOS) we are continually working to ensure the services we deliver support the wider business, our adults and children with care and support needs, and our customer journey too. We support the Finance Operational Services (FOS) Leadership Team in providing strategic, statutory and core financial services to directly support the Council in helping to maintain, improve and deliver frontline services for Worcestershire’s customers, residents and businesses. We currently have 2 vacancies within 2 of our teams, Workflow Business Unit and Care Contribution Assessment Team for which there are further details below: Please specify which role you are interested in, or if you wish to be considered for both. The Role for Workflow Business Unit x1 Due to internal progression, we are now looking for a new team member to join our Workflow Business Unit (WBU). The WBU underpins the work of several teams within Finance and, to successfully provide this service, all WBU Officers liaise with the Council’s Customer Contact Centre daily to be able to respond to finance queries, and meet the standards expected in our Service Level Agreement. All team members speak to a variety of customers including adults with care and support needs, adult social care colleagues, Social Workers, schools and businesses, so to be successful in this position excellent communication skills are essential. Examples of daily routine tasks are assisting with processing financial assessments, resolving Accounts Payable and Accounts Receivable queries in line with expected service standards, timescales and within defined legislation. The team are also expected to be able to step out of the daily business as usual tasks and provide flexible ad-hoc support to other Finance Operational Services (FOS) teams, as required and instructed. Whilst having a knowledge of Adults Social Care is useful for this role, it is more important that you can consistently demonstrate a willingness to learn and apply new processes, a desire to continually improve service delivery, and take pride in excellent attention to detail, problem solving and customer service at all times. A genuine desire to work to become another valued member of our conscientious and passionate team is key to being successful in this role and team. The role for Care Contribution Assessment Team x1 Following successful internal promotion, we are delighted to be looking for a new team member to join our Care Contribution Assessment Team. When an adult starts receiving care arranged by Worcestershire County Council, a means tested Financial Assessment can be completed to make sure each person only pays what they can afford to towards their care. This team are responsible for processing referrals, completing these Financial Assessments, and answering any queries around them. Accuracy and attention to detail is vital, as is the ability to follow and apply processes and legal requirements. The team help people during what can be a difficult time, and piece together information to create a whole picture. So excellent communication and interpersonal skills are essential because every team member speaks to adults who have care and support needs, their families, and adult social care colleagues every day. Ideally our new team member will have a knowledge of Adults Social Care, but of more importance to us is a willingness to learn, to improve service delivery and a genuine desire to work to become another valued member of our knowledgeable and passionate team who help deliver a service which makes a difference to the residents of Worcestershire every day. For further information please contact: arahman1@worcestershire.gov.uk for Care Contribution Assessment Team and Mmears@worcestershire.gov.uk for Workflow Business Unit. Benefits: You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage Worcestershire County Council - Why work for us? Some of these offers include: Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know! Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government. Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation. Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible. Equality & Diversity : The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents. Application Closing Date: 7th November Anticipated Interview Date: 17th/ 18th November Attached documents FOS Officer JDPS Sc4 Feb 2022.pdf