Role summary
:
In conjunction with the other Team Managers, manage the team through forward planning and performance management ensuring that all KPI’s and SLA’s are met for the Customer
Key responsibilities
1. Compliance with all security standards required surrounding Customer / Clients contracts.
2. Delivery of Customer SLA’s.
3. Undertake regular reviews of volume forecast and amend resource planning as appropriate.
4. Performance Management of Operational Team.
5. Conduct 121’s and appraisals for Operations Team.
6. Ensure daily performance information is produced, variances investigated appropriate action taken.
7. Swift and clear communication to Operational Team.
8. Clear control measures in place to deliver and drive KPI achievements.
9. Compliance with Health & Safety.
10. Motivation and engagement of Northampton team.
11. Encourage a positive working environment that delivers excellent service levels for the Customer.
12. To have a flexible approach towards shift patterns in order to be able to work between both AM and PM shifts are the operation requires.
13. Ensure all SOP’s are adhered to.
14. Delivering great Customer Service – every time
Essential criteria for this role
15. Previous experience in the mail or distribution industry
Additional information on this role
If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.
Benefits:
16. Competitive Rates of Pay
17. Holidays: 25 days increasing with length of service + bank holidays
18. Long Service Recognition scheme
19. Enhanced Maternity & Paternity
20. Company Pension Scheme
21. Life Assurance
22. Employee Assistance programme including 24/7 Virtual GP
23. DX Discounts Portal
24. Excellent opportunities for career progression and more!!
We look forward to hearing from you!