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REEBOK - Customer Service Executive - German Speaker, Bournemouth
Client:
Location: Bournemouth, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
GB Brands for Reebok is seeking a Wholesale Customer Service Executive for the German-speaking markets - DACH region.
In this role, you will manage day-to-day B2B customer service operations, including order entry, product allocation, and coordination with the warehouse.
You will also monitor shipments and maintain proactive communication with customers to deliver exceptional service and satisfaction.
This position requires a detail-oriented individual with strong communication and problem-solving skills, capable of thriving in a fast-paced environment.
Key Responsibilities:
* Order Management: Accurately enter customer orders into the system and ensure timely processing.
* Product Allocation & Logistics Coordination: Support order allocation and maintain communication with the warehouse for timely shipments.
* Customer Communication: Track orders and monitor upcoming shipments, providing timely updates on delivery schedules and potential delays.
* Cross-Functional Collaboration: Work with Sales, Logistics, and Operations teams to resolve customer issues and ensure smooth order processing.
* Performance Monitoring: Track KPIs such as order fulfilment and customer satisfaction, report issues, and suggest process improvements.
Skills and experience required:
* At least 3 years experience in wholesale operations and customer service.
* Language: German OR French
* Understanding of order processing, logistics, and after-sales service.
* Strong communication skills, both written and verbal, with a customer-first approach.
* Organised, detail-oriented, and able to manage multiple priorities.
* Proficient in Microsoft Office and ERP or order management systems.
* Proactive problem-solver with a calm, collaborative approach under pressure.
Location: London
Salary: Excellent salary depending on experience plus annual bonus, staff discount, and pension contribution.
Holidays: 33 days (including Bank Holidays)
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