Location: Hampshire
Salary: Up to £35K
Hours: Hybrid working - Requirement to work in the office at least 2 days per month. Initial training provided. Working hours 8.00am - 4.30pm.
Benefits: BUPA Healthcare, 4x Life Assurance, Eye care vouchers, 22 days holiday increasing by 1 additional day per year of service at (phone number removed) years up to 27 days, free parking
Aspire Jobs are working exclusively with our client, who are a well-established global business, who are now looking for an additional member to join their team as an Internal Account Manager.
The Internal Account Manager role is a mix of administration and upselling. Eventually you will have your own client base to manage and will be responsible for quoting and selling parts to your clients as well as assisting other clients as and when required. You will also send Purchase Order requests and update them with shipping details etc.
The successful Internal Account Manager will have:
Aerospace aftermarket experience (understanding of the maintenance, repair, overhaul services, upgrades and support side of the aerospace industry)
Knowledge of Quantum software is essential
Consumables and expendables experience is beneficial but not essential
2-3 years of experience as a Sales Associate or Sales Executive
Working knowledge of Microsoft Office (Excel, Word, Outlook)
Excellent verbal and written communication skills
Ability to hit the ground running, multitask and work under pressure with accuracy
Ability to demonstrate strong customer service attitude and demeanor
Strong attention to detail
Multilingual is a plus
The successful Internal Account Manager is responsible for the following:
Processing customer orders
Preparing and issuing customer quotations via email and telephone
Being able to upsell
Selecting the correct stock in accordance with quotes raised and customer needs
Liaising with the credit control department regarding account status
Liaising with the purchasing team regarding lead times and updating customers with any changes in the order status
Handling shipments
Working with the rest of the sales team to achieve monthly KPI s
Ensuring a high standard of customer service is achieved
Building good working relationships with customers
Ensuring incoming calls are answered promptly and redirected as necessary
Providing customers with the technical information required
Identifying opportunities to extend the companies support to new and existing customers
Participating in continuous improvement opportunities, in particular suggesting changes to internal processes which will increase efficiency and/or the level of service to customers