The opportunity: An exciting opportunity to join our Customer Experience Team. The Product & Partnership co-ordinator role for London will be responsible for the development and delivery of product, ensuring its alignment with CSSC Member's needs, market demands and company goals, to widen and improve the product portfolio within London.
The role will involve identifying and securing new partnership opportunities, in addition to maintaining positive relationships to ensure high levels of member and partner satisfaction.
You will be reporting to Sam Dove, Product & Partnership Lead
What you will do:
• Collaborate with the Partnerships manager, to identify and evaluate potential new partners in line with the Product Roadmap and recruitment opportunities to help drive member engagement.
• Assist with management of current relationships, product development, internal and external queries and implementing the product strategy.
• Conduct market research and analyse user feedback to identify new product opportunities and improvements.
• Collaborate with stakeholders to define the product’s target audience, positioning, and competitive landscape.
• Oversee the end-to-end product lifecycle, from concept to launch, ensuring that product milestones are met.
• Review customer journeys with the assigned p...