Job Description
Creative Account Manager
London or Manchester (Hybrid)
Reporting to: Creative Account Director
Travel: Occasional European travel for retail visits, workshops and key moments
The role
We’re looking for a Creative Account Manager to own day-to-day client partnership and delivery across retail and brand campaigns.
This role sits at the intersection of client leadership, creative quality and operational rigour. You’ll help elevate ideas early, protect standards throughout delivery, and ensure work lands flawlessly in the real world.
We care most about mindset, ownership and taste. You’ll be a trusted, proactive partner to clients and a steady leader internally — bringing clarity, confidence and momentum to everything you touch.
A strong understanding of the consumer journey is essential, ensuring campaigns connect seamlessly across touchpoints.
What you’ll do
Client partnership
1. Act as the primary day-to-day client contact, owning communication, expectations and follow-through
2. Lead WIPs, reviews and status calls; keep stakeholders aligned and actions moving
3. Build trus...