Job Description:
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Are you ready to be part of and lead a dynamic catering team to new heights? As our Catering Duty Manager, you will play a pivotal role in ensuring the seamless operation of our catering department. Your main focus will be ensuring top-notch service in the club kiosks and public bars during match days and events.
Key Responsibilities:
* Work closely with the Head of Catering and Duty Managers to prep stadium kiosks for match day service.
* Supervise and manage a team of talented colleagues, inspiring them to achieve outstanding results and meet key targets.
* Monitor and manage staffing levels for each function or match, optimising efficiency and maintaining cost-effectiveness.
* Ensure all catering areas are well-stocked before matches and events to maximise sales.
* Minimise stock wastage through effective ordering and allocation.
* Showcase your versatility by working in various front-of-house areas, supporting the team wherever needed to ensure efficiency and productivity.
* Coordinate setup for the next event/match, keeping costs low.
* Gather valuable feedback from customers after each function and collaborate with relevant departments to drive continuous improvement in our catering business.
* Manage and address any performance issues or shortcomings of front-of-house staff in collaboration with the Head of Catering, promoting a positive and professional work environment.
* Take responsibility for stock management during matches and events, adhering to established procedures and ensuring accuracy and accountability.
* Maintain clean and compliant catering areas, upholding our strict Health and Safety standards.
* As a trusted key holder, oversee stadium opening and closing procedures, occasionally working independently.
Personal Specification:
* Proven experience in successfully leading, managing, and motivating teams.
* Flexibility is key be prepared to adapt to varying shift patterns based on the needs of our catering business, including the ability to work longer shifts at short notice.
* Punctuality and impeccable personal presentation are essential.
* Passionate about delivering outstanding customer service and creating memorable experiences.
* Mindful of cost control measures and resource optimisation.
* Strong awareness of Health and Safety practices.
* Excellent communication skills to foster positive relationships with colleagues and customers.
* Exemplify the values of Colchester United Catering Department and serve as an ambassador for our brand. xxuwjjq
Join our team as a Duty Manager and contribute to creating memorable experiences for our guests while leading a talented team in a vibrant environment!
Hours of Work:40 hours per week