Job Title: IT Operations Analyst - Out of Hours Function: CIO Salary: From £27700 excellent benefits Location: Edinburgh Closing Date: 27 June 2025 At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking. How you’ll make a difference The role involves 24/7 monitoring our core business services through industry leading toolsets and the ongoing development of these to ensure that service observability is maximised and continually improved. Inquisitive, problem-solving skills are required as the role involves the triage and reaction to anomalies within our technology to ensure applications, systems, infrastructure & services remain available to our customers and colleagues. You will be a part of a dedicated team of IT Operations Analysts & Snr Analysts who minimise the impact of incidents on business operations and maintain high service availability and performance standards in line with our objectives. The role involves engagement at all levels within TSB, both IT and business, as well as with our IT suppliers so excellent communications & relationship management skills are key. What you’ll bring • Experience with various technology monitoring including application services, microservices, infrastructure, middleware, networking & mainframe batch. • Excellent problem-solving abilities to address incidents and service situations of varying complexity. • Effective communication skills to liaise with stakeholders and coordinate technical recovery teams. • Proficiency in ITIL service operation processes, particularly operations, incident and problem management. • Understanding of IT operations and infrastructure, including network, server, and application layers (beneficial). • Knowledge of change management processes to minimize the risk of incident recurrence (beneficial). • Previous technical exposure to banking related services (e.g. digital banking, ATM, Mainframe, distributed applications, citrix and payments) (beneficial). What we offer in return • Hybrid and flexible working arrangements to support a healthy work/life balance • An attractive reward and myTSB benefits package, giving you more of what matters to you • A diverse, energising, and collaborative working environment • A career that’s enriching and full of opportunities So, if this sounds right up your street, come join our team, we make things happen! We are TSB. Life Made More. Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day. Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you! Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.