Salary: £24,310 - 24,310 per year Requirements: Excellent communication skills, with the ability to explain technical issues clearly to non-technical users. Experience in diagnosing and resolving technical issues, as well as providing advice on systems, products, and services. A proactive approach to problem-solving, with the ability to manage multiple tasks and maintain high standards of service delivery. Familiarity with IT service management tools, incident management, and ticketing systems. Responsibilities: I will deliver technical support across multiple channels (calls, chat, email, in-person) in line with service level targets and KPIs. I will diagnose, troubleshoot, and resolve complex IT issues, applying solutions and sharing knowledge with colleagues. I will maintain accurate records of incidents and requests, ensuring clear documentation of actions taken. I will collaborate with external suppliers and internal teams to resolve escalated issues effectively. I will remain up to date with IT trends to provide informed recommendations and improve service delivery. I will ensure compliance with security protocols, safeguarding company data and preventing unauthorized access. I will contribute to team development by supporting new colleagues, updating knowledge articles, and creating new resources. I will work with other departments to align IT support with wider business objectives. Technologies: Support Security More: We at Cantium Business Solutions offer an exciting opportunity to join our dynamic helpdesk team as a Junior Helpdesk Engineer. In this role, you will gain hands-on experience with a wide range of IT systems and services while providing essential support to our clients. This position is critical in ensuring timely and effective support, contributing to the maintenance of business continuity for our clients. We provide a salary of £24,310 per annum along with various benefits including 25 days of annual leave, life assurance cover, a pension scheme with an employer contribution, and other perks such as discounts and a comprehensive wellbeing program. Our commitment to inclusion and diversity drives us to foster a workplace where everyone feels valued and respected. Join us as we work towards becoming the global leader in education and public sector solutions, while making a meaningful social impact through our work in the community. We look forward to your application! last updated 5 week of 2026