Salary: £34,000 - 65,000 per year Requirements: A friendly, professional, and approachable attitude A strong desire to grow your skills in IT support Excellent verbal and written communication skills At least 2 years experience in IT support Intermediate knowledge of Microsoft Server and Desktop Operating Systems Intermediate knowledge of Microsoft 365 and Azure Intermediate knowledge of Virtualisation, Networking, Firewalls, and Cyber Security Basic understanding of backup solutions and antivirus tools Awareness of Remote Monitoring and Management (RMM) tools Responsibilities: Owning, updating, and progressing support tickets to give clients confidence in our service. Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery. Organising and prioritising your daily workload to meet client expectations efficiently. Using your technical knowledge to resolve issues and escalate where necessary. Communicating clearly, professionally, and positively with clients and colleagues. Actively developing your technical skills and contributing to team productivity. Representing Sharp IT Services professionally to support client retention and business growth. Technologies: Azure Support Microsoft 365 Mobile Security Office 365 Cloud More: We are Sharp IT Services, seeking a 2nd Line Support Analyst to join our helpdesk team in Stockport. Our office provides a hybrid working approach, allowing you to work 3 days in the office and 2 days from home. We value our employees and invest in their growth with benefits such as 26 days of annual leave plus bank holidays, life insurance, dental, and critical illness cover, O2 mobile discounts, study support for relevant professional certifications, and discounted gym membership. If youre motivated and passionate about IT, wed love to hear from you! last updated 5 week of 2026