Private Patient Account Manager
Woodlands Hospital - Kettering
5 hours per week, Full-time
Salary: Depending on experience + Benefits
Woodlands Hospital is one of Northampton's leading private hospitals, part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.
The hospital has built an excellent reputation for delivering first class healthcare for patients with health insurance, patients who are self-funding treatment and NHS patients exercising choice through the e-referral system.
By investing in the latest advanced medical technology, we offer a wide range of treatments and services. We care for patients from initial outpatient consultation and diagnostic scanning through to surgical treatment and recovery.
Driving and delivering private growth and revenue through active management of the end to end sales pipeline of activity, maximising conversion opportunities and ensuring all patients have an excellent patient experience in line with the hospital and organisation’s business strategy.
Develop a strategy and lead in growing Self-pay and Private Medically Insured admissions to defined targets
~ Build and maintain excellent relationships with consultants and medical secretaries in order to ensure appointments are converted
~ To assist the central marketing team with the planning and delivery of national campaigns
~ Ensure the National Enquiry Centre and central marketing teams are provided with service, consultant and pricing updates to ensure optimum service delivery
~ Act as the primary contact for private patients and key stakeholders
~ educational and sales focussed with suitable measurement/return on investment
~ Line management responsibilities for the Hospital Enquiry Handlers
Marketing and or sales experience
Ability to manage a portfolio of private patients from initial call to discharge
Sound computer skills using the MS Office Suite and Web based reporting especially spreadsheet data creation and manipulation
Excellent communication skills both face to face, over the phone and in writing
We are looking for a highly motivated person with a positive attitude and flexible approach. 25 Days Leave + Bank Holidays
~ Private Pension where Ramsay will match up to 5% after a qualifying period
~ Flexible shift patterns available where possible
~ Enhanced Competitive Parental Leave Policies
~ Private Medical Cover with option to add partner & dependants
~ Life Assurance (Death in Service) x3 base salary
~ Free Training and Development via the Ramsay Academy
~ Free Parking on site (where possible)
~ Employee Assistance Programme
~ Cycle2Work scheme available, in partnership with Halfords
~ Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We care.
Everything we do is about striving to deliver the best care. The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
This position is subject to background and DBS checks.