Job Title: Import Operator
Location: Gateshead (Hybrid after probation)
Salary: £26,000 - £35,000 (DOE)
Benefits: 33 days holiday (including bank holidays), hybrid working (44 days per year), professional growth opportunities, supportive team culture
Working Hours:
Full-time - Monday-Friday | 9am-5pm
Job Description:
We are seeking a full-time Import Operator to join our busy import department. The successful candidate will:
* Be responsible for coordinating and managing the full cycle of import shipments, ensuring smooth delivery of goods, customs compliance, and excellent customer service.
* This role requires strong organisational skills, knowledge of import processes, and the ability to work in a fast-paced logistics environment.
As an Import Operator, you will:
* Coordinate and manage all import shipments from booking to final delivery
* Liaise with overseas agents, shipping lines, airlines, and hauliers
* Prepare and process import documentation (invoices, packing lists, bills of lading, airway bills, etc.)
* Ensure customs compliance and handle clearance requirements (ASM Sequoia system experience beneficial)
* Track and monitor shipments, updating clients proactively
* Manage freight charges, duties, and invoicing accurately
* Work closely with internal teams to ensure a smooth flow of information
Skills & Experience:
* Experience in freight forwarding, specifically import operations (air, sea, or road)
* Strong knowledge of customs procedures and Incoterms
* Excellent communication and attention to detail
* Proficiency in MS Office and freight management systems
Why Should You Apply?
This Import Operator opportunity offers stability, flexibility, and the chance to join a supportive, professional, and forward-thinking logistics business.
The Company:
Join a respected and growing logistics business with a friendly, people-first culture and a strong reputation in global supply chain management. The company is known for its collaborative approach, flexibility, and commitment to helping staff grow and develop in a supportive environment