Overview
Transport Senior Administrator – The City of Edinburgh Council
Location: Waverley Court
Salary: £29,173 - £33,287
Hours: 36 per week, 52 weeks
Join to apply for the Transport Senior Administrator role at The City of Edinburgh Council.
Responsibilities
* Support the Network Management & Enforcement team, Engineers and Project Managers including the team manager with project delivery.
* Provide a reliable support service through multiple formats (telephone, face to face, MS Teams, email).
* Develop customer relationships (internal and external) to maintain a high standard of service delivery.
* Deliver support to colleagues, third parties and service users within the operating principles for Transport.
* Work within a team of Transport staff dealing with legislation, project delivery and attention to detail; progress requests to wider council services to source additional information.
* Handle sensitive and personal information in line with appropriate policies.
* Use appropriate systems to process service requests or updates for wider council services.
* Promote an integrated and consistent Council-wide approach to Transport services, supported by governance, processes and legislation.
* Work with Transport staff and stakeholders to support new initiatives and the strategic direction of the Council, ensuring Transport services are planned in a consistent manner with the Council\'s objectives.
* Identify and evaluate risks associated with customer contact services and mitigate where appropriate.
* Support the Transport Officer with day-to-day tasks; make a range of decisions relating to Transport services and resolve issues relating to service provision and legislative outcomes.
* Ensure relevant legislation, regulations, policies and procedures are applied appropriately; collate and record relevant details and provide clear responses meeting service needs.
* Maintain data accuracy across systems and ensure work is up to date and prioritised.
* Share responsibility for multiple systems and data and ensure data, records and systems are kept up to date.
Compliance and Registration
* This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check.
* Overseas Criminal Record Check may be required if continuous time spent outside the UK in the last 5 years exceeds 3 months; provide this check if applicable.
* Unconditional offer of employment and commencement subject to satisfactory pre-employment checks.
Organization and Culture
* We are committed to a workplace culture where all feel valued, included and able to be their best at work. We recognise the benefits of a diverse workforce.
* We are changing our interview approach from competency-based to behavioural and technical (skills-based) assessment to align with Our Behaviours: Respect, Integrity and Flexibility.
* You can learn about Our Behaviours on the Our Behaviours page: The City of Edinburgh Council.
Salary and Working Arrangements
* Salary range typically reflects the starting salary with annual increases up to the top of the range.
* Flexible working options available.
Application and Contact
View Transport Senior Administrator Job Description
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