Job Overview University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role. Main duties of the job We are seeking a highly motivated and pro-active individual to fulfill the role of Patient Administrator within the Surgical Admissions Team based at Lymington New Forest Hospital. You will build good working relationships with Consultants, Admin Teams, Nursing staff and external providers. You will need good communication skillls, written and verbal, as you will be speaking with patients both face to face and over the phone. The Admin team supports multiple specialities across both outpatient and daycase surgery settings. The operating hours for our services are between 08:00 - 17:00 Monday to Friday. There may be some occasional evening and weekend actitivity which require admin support, therefore, some flexibility may be required to meet the needs of our services. Working for our organisation University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations. Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast. We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information. At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients. At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute. Detailed Job Description And Main Responsibilities This role is to facilitate the smooth running of the patient journey, providing streamlined administration processes around the patient and their individual needs. The role will involve typing from audio dictation and handwritten notes, proof reading and making any necessary amendments to documents created by outsource agencies. The candidate will need to be confident on the phone and able to use their initiative and judgement in order to deal with all enquires. The candidate will work closely with their colleagues and a multidisciplinary team including nurses and consultants to deliver a high level of care to the patients that caters to their individual needs. The candidate will be a strong team player and work closely with colleagues to provide cross cover for other Patient Pathway Coordinators to ensure a consistent and effective administration service is maintained at all times. What We’re Looking For A friendly and approachable manner A polite, sympathetic, patient and diplomatic disposition Excellent telephone/communication and computer skills Good organisational/time management skills Reliability and a ‘can-do’ attitude Person specification Qualifications, Knowledge And Experience Essential criteria Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard. Level 3 qualification in administration/ customer service or equivalent experience or vocational Level 2 qualification in administration/customer service or an equivalent level of experience. And experience as an administrator or secretary in an organisation with a customer focused environment And able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward Knowledge and experience of secretarial or administrative procedures Experience as an administrator or secretary in an organisation with a customer focused environment Desirable criteria Knowledge of medical terminology Courses / further study attended to demonstrate evidence of personal development. Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience Diploma level qualification or an equivalent level of experience Experience as a medical or patient services secretary linked to a clinical service or customer focused environment. Proficient in the use of all hospital computerised patient systems. Experience in understanding and analysing patient pathways. Knowledge of both local and national targets relating to RTT and cancer pathways Trust Values Essential criteria Patient First Working Together Always Improving