Join to apply for the Shop Manager role at St Oswald's Hospice
Organisation: St Oswald's Hospice
Location: Sunderland
Salary: £24,625 – £26,874 per annum
Job Type: Full time – 37.5 hours per week (Hours to be worked between Monday to Sunday)
Closing Date: 2025-10-26 23:59:00
Reference: Shop Manager – Sunderland – 37.5 hours per week
Overview
St Oswald's Hospice operates 25 charity shops across the North East, from Sunderland to Morpeth, supporting essential hospice services. The Shop Manager will create an outstanding shopping experience for local supporters, develop the shop, and manage a team of staff and volunteers.
Responsibilities
* Lead the day‑to‑day operation of the shop.
* Develop and grow the shop, ensuring a welcoming environment for shoppers and donors.
* Manage and motivate a passionate, dedicated team of staff and volunteers.
* Deliver excellent customer service, maintaining the shop’s high standards.
* Support the hospice’s fundraising mission, understanding the impact of your hard work on North East families.
Qualifications
* Experience in charity retail is not essential but preferred.
* Previous public facing role (customer service, retail, front of house) is desirable.
* Passion for sustainable shopping and managing a busy store.
* Right to work in the UK is required.
Benefits
• A generous holiday allowance
• Full time – no work over Christmas/New Year, Easter or Bank Holidays
• Creative freedom to develop and grow the shop
• Work with a passionate, friendly team and volunteers
Next Steps
If this sounds like you, apply today. If you have any queries, contact Retail Area Manager Sarah Crawford on
Interview will be held at our Ouseburn unit in Byker, Newcastle Upon Tyne on Tuesday 4 November 2025.
This post is subject to an enhanced check by the Disclosure and Barring Service.
You must have existing right to work in the UK for this role.
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