National Income Service Income Recovery Officer – 32301
We welcome applications from individuals of any age, gender or ethnic background. What matters most is that you want to make a real, positive, practical contribution to protecting the environment.
The National Income Service (NIS) is responsible for sending over 100,000 invoices to customers and bringing approximately £400m of regulatory charges and fees income into the EA. The service is the single point of contact for income with a focus on billing and debt activities across the organisation.
Our ambition is “Funding Environmental Regulation by Maximising Our Income.” It is ultimately to modernise our income and ‘make it easier for our customers to do business with us’.
We are looking for two motivated individuals to fill Income Recovery Officer roles within the National Income Service Business Improvement Team. The role will be part of a dispersed team and the successful candidates will work with a variety of colleagues across the country.
Key Responsibilities
* Support organisational delivery objectives by maximising income recovery.
* Engage customers through written and verbal contact to discuss outstanding payments.
* Build and maintain strong relationships to deliver quality outcomes.
* Respond to incidents as required and be available for incident roles.
Qualifications and Experience
We are looking for individuals who are motivated, target driven and have experience in debt collections or customer service roles. The ideal candidate will have:
* Excellent communication and interpersonal skills and ability to build and maintain effective working relationships.
* Experience of working with systems to collect and interrogate data with the ability to translate evidence into actionable steps.
* Confidence in sharing findings, themes and trends via a wide range of communication formats (written and verbal) to support awareness and decision-making.
* Resilience and ability to flex plans to effectively manage and prioritise a varied workload.
* Focus on delivering good quality outcomes and embrace and suggest new and innovative ideas.
* Comfortable managing own workload working as part of a dispersed team.
Contact
For further information, please contact Astrella Newman (asterlla.newman@environment-agency.gov.uk).
Travel to other Environment Agency offices or meeting venues may occasionally be required as part of the role.
Benefits and Contract
Full-time post, with flexible location and part‑time options offered. Contract up to 12 months.
Equal Opportunity
The Environment Agency is fully committed to having a diverse and inclusive workforce. Flexible working patterns are available, including job share.
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