Overview
Job Summary
An exciting opportunity has arisen to join our small team of busy friendly secretaries at Linden Hall Surgery. As a medical secretary, you will display a high level of motivation and enthusiasm to provide administrative support to the Partners and clinical staff of Linden Hall Surgery. This position would suit a Medical Secretary with experience, but training can be provided.
We are a busy Surgery covering a population of about 15,500 patients.
Key Responsibilities
* Manage the incoming paper and digital correspondence from hospitals and specialists.
* Audio- and copy- typing, NHS email and ICG system to write outgoing letters and referrals for our GPs and clinicians.
* Telephone contact with patients and specialist hospital departments to answer queries, and update referral status.
* Managing post incoming and outgoing paper post.
* Supporting queries from the Practice team, working closely with GPs.
* Filing and retrieving medical notes.
* Photocopying.
* Ordering and monitoring stationary stocks and supplies.
Qualifications
Essential
* Good basic level of education with minimum grade C in GCSE maths and English.
Desirable
* Further administration qualifications such as audio-typing, medical terminology, or other Medical Secretary qualifications.
Experience
Essential
* Previous administration or secretarial experience in an NHS setting.
* Excellent telephone manner.
* Excellent IT skills (particularly email and Word).
* Excellent customer service and patient-focus.
* Excellent interpersonal skills with team colleagues and other professionals.
* Excellent personal organisation and time-management skills.
Desirable
* Recent experience working as secretary in a GP Practice.
* Experience using ICG system.
* Experience using e-Referral System.
Additional Criteria
* Polite and confident.
* Motivated and diligent.
* High levels of integrity.
* Sensitive and empathetic.
* Ability to work under pressure.
* Willingness to work flexibly at times to support colleagues.
* Satisfactory DBS check.
* Satisfactory employment references.
Job Details
* Location: Station Road, Newport, Shropshire, TF10 7EN
* Salary: £13.10 per hour
* Contract: Permanent
* Working pattern: Part-time (27 hrs per week, two days preferred to include Thursdays and Fridays)
* Date posted: 30 September 2025
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
Employer details
Employer: Linden Hall Surgery
Address: Station Road, Newport, Shropshire, TF10 7EN
Website: https://www.lindenhallsurgery.co.uk/
Reference: A3555-25-0007
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