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Principal Consultant - Connecting Businesses in London to top Qualified Finance Professionals.
About the Role:
We are seeking an experienced and dynamic Head of Collections to lead our Collections function, overseeing a team of 50 professionals, including 3 direct managerial reports. This is a critical leadership role responsible for optimizing collections performance, driving operational efficiency, and ensuring compliance across all stages of debt recovery.
Key Responsibilities:
* Lead, manage, and develop the Collections team to deliver performance targets and service excellence.
* Manage three direct reports, providing strategic direction and day-to-day oversight across Early Collections, Late Collections, and Recovery functions.
* Design and implement collections strategies that improve recovery rates and customer outcomes.
* Analyze performance data and lead continuous improvement initiatives to enhance team efficiency and effectiveness.
* Collaborate cross-functionally with Risk, Legal, Customer Service, and Finance to align collections activity with business goals.
* Ensure compliance with all relevant regulations and company policies.
* Set KPIs, monitor performance, and produce regular reports for senior leadership.
* Champion a culture of accountability, development, and customer-centricity within the team.
About You:
* Proven experience in a senior collections leadership role within financial services, utilities, or a similar regulated environment.
* Strong people management skills with a track record of leading large teams (50+) and managing senior-level direct reports.
* Strategic thinker with the ability to drive change and process improvement.
* Excellent analytical, communication, and stakeholder management skills.
* Deep understanding of collections regulations and best practices.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Accounting/Auditing
Industries
* Transportation, Logistics, Supply Chain and Storage
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