2nd Line Messaging Engineer
Location: Stevenage
Our purpose is to make the world more sustainable by building trust in society through innovation. As an 2nd Line Messaging Engineer, you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.
Responsibilities
Day‑to‑day support, management and development of enterprise platforms, resolving incidents, service requests and problem tickets within agreed SLAs and KPIs. Manage and optimise Microsoft Exchange (2013/2016/2019) and Skype for Business environments, support Blackberry Enterprise Server (BES), ensure compliance with regulatory requirements for messaging systems, collaborate with multiple teams to troubleshoot and resolve issues, implement security policies, and enhance messaging services to meet evolving business needs. Raise and present change requests, and contribute to continuous service improvement initiatives.
Knowledge sharing is vital to grow the team’s capability across the estate.
Qualifications and Experience
* Experience administering Microsoft Exchange (2013/2016/2019) and Skype for Business.
* Understanding of NetApp Storage Engineering in enterprise‑scale environments.
* Familiarity with Blackberry Enterprise Server (BES) administration.
* Knowledge of email protocols such as SMTP, IMAP, and POP.
* Knowledge of Active Directory integration with messaging systems.
* Strong troubleshooting, problem‑solving and interpersonal skills.
Security Clearance
This role will require high‑level security clearance. Please see National Security Vetting: Clearance Levels – GOV.UK.
Hours of Work
Support requirements are Mon‑Fri between 0700 & 1900. 37 hours per week with typical days from 0700–1530 or 1030–1900. No weekend working, but overtime (including weekends) may be available.
Benefits
* 26 days annual leave plus public holidays (3 flexible)
* Pension – double matching contributions of up to 10%
* Life assurance
* Companywide incentive plans
* Flexible benefits such as increased holidays, travel, dental, critical illness and more
* Perks at work – employee discounts
* Employee assistance programme/virtual GP
Equal Opportunities
We are a Disability Confident Employer and support disabled applicants who meet the minimum criteria for the role. We also commit to LGBTI+ inclusion, race equality, gender equality and social mobility.
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