Position Overview
An exciting opportunity has arisen within the Urology and Ophthalmology departments for a Clinic Coordinator to join our team. You will be part of a well‑established team in a very busy department, managing and monitoring clinics and supporting the managerial team and secretaries with clinic‑related queries.
Responsibilities
* Referral management – use of PCS & the NHS e‑Referral system
* Scheduling of outpatient appointments
* Management of waiting lists
* Monitoring the Telephone Reminder Service (TRS)
* Managing Referral to Treatment (RTT) patient pathways in line with Trust targets
* Monitoring new and follow‑up appointments
* Monitoring nurse/inpatient referrals
* Amending clinic templates
* Reviewing clinic slot utilisation
* Amending clinical activity in line with rota
* Handling internal/external appointment enquiries
Qualifications & Experience
* Good communication skills – dealing with enquiries from patients and internal/external healthcare professionals
* Previous experience within a similar role in the Trust and knowledge of outpatient processes is particularly advantageous
* Ability to exercise initiative and ensure all urgent patients are appointed in a timely manner in line with the Patient Access policy
* Excellent accuracy, organisational and communication skills
* Excellent interpersonal skills
* Be a team player
* Able to work under pressure and meet demanding deadlines
* A high level of concentration and attention to detail
* Meticulous accuracy to maintain service levels
Additional Information
* Work hours: core hours 09:00 – 17:00, five days a week
* We actively promote flexible working – discuss any requirements with us
* Secondments will be considered for fixed‑term positions when both parties agree. Candidates should seek approval from their current line manager before applying.
* All correspondence will be sent via the email address you have registered as your TRAC account. Selection is based on the Trust’s values, and the criteria outlined in the Job Description for the role.
* Staff recruited from outside the NHS usually joined at the entry point of the pay band.
* Appointments are subject to a 6‑month probationary period. LED Doctors have a 3‑month probationary period.
* DBS disclosure is required where the post requires one; we encourage applicants to join and remain registered with the DBS update service.
* Travel to interview expenses are not reimbursed.
* Some posts may have implications on existing NHS Pension Scheme arrangements. For further information, visit the NHS Pensions Agency website.
Key Messages
* Not all NHS roles are eligible for sponsorship. Candidates requiring sponsorship should check the Government website for up‑to‑date, job‑specific information.
* The salary threshold for sponsorship is £25,000 for Health and Care Visas and £41,700 (with limited exceptions) for Skilled Worker visas.
* The Trust will not sponsor where the starting salary does not meet these immigration rules.
Working for Mid Cheshire Hospitals NHS Foundation Trust
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford. It was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008. The Trust employs almost 5,000 staff and provides around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children’s health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its Be Safe Be EquiPPEd campaign, aimed at making the Trust as safe as possible for staff and patients. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to patients. The Trust was also recognised nationally for workforce health and wellbeing initiatives. At MCHFT, we value our staff and appreciate that, in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
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