Account Director
~40 hours per week
~ Competitive Salary
~ Bonus Percentage: 15%
~ Car Allowance: £5000
~ Sodexo Live!is seeking an experienced Account Director to provide senior leadership and serve as our clients' primary point of contact across various sites.You will manage and inspire onsite teams to deliver exceptional services that exceed client expectations while ensuring rigorous financial oversight of operations and accountability for P and L results.We are committed to fostering a culture of safety, diversity, and inclusivity and encouraging innovation and growth.As a leader with integrity and transparency, you will drive opportunities for organic growth with existing clients and pursue new business avenues, embodying the values of Sodexo Live!
Contract Management and Profitability
Maximise Contract Profitability: Drive performance to meet and exceed KPIs, focusing on budget adherence and effective cost control.
Strategic Business Planning: Ensure each contract aligns with a strategic business plan that supports overall company objectives and consumer trends.
High Performing Teams: Lead and motivate a team to maintain performance standards while fostering a culture of positivity and collaboration.
Training and Compliance: Ensure all staff members are onboarded and trained per Sodexo Live! policies and procedures.
Customer Experience and Client Relationships
Outstanding Service Delivery: Manage and support onsite teams to consistently deliver amazing customer service and drive innovation.
Develop long term relationships using the ‘Clients for Life’ philosophy to enhance client retention and explore organic growth opportunities.
Sales and Financial Accountability
Sales Target Management: Oversee sales teams to achieve targets through pipeline development and effective conversion strategies.
Cost Control and Financial Metrics: Rigorously manage costs while ensuring that all operations meet financial performance expectations.
Regulatory Compliance: Take responsibility for adherence to food safety, alcohol licensing, and cash/stock security standards.
Implement ongoing improvement strategies for site specific services and monitor client satisfaction levels.
Achieve formal recognition awards highlighting exceptional service delivery, innovation, and continuous improvement efforts.
Demonstrable experience of working across elite sports or stadia venues, delivering food services to an exceptional standard
Extensive financial management skills
Ability to work on own initiative, but also able to recognise when to escalate issues or requests for support
Extensive industry knowledge including a detailed understanding of industry compliance requirements and legal requirements for operating high end public catering venues
Experience of managing sales teams to a high standard
Knowledge of industry best practice when it comes to areas such as Health and Safety, Employment Law and Contract governance
We’re experience makers and food fanatics. We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.