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Victim services coordinator

Enfield
Service coordinator
Posted: 11 November
Offer description

3 Month Contract With A Local Authority Job purpose We are seeking a Victim Services Coordinator to join our dynamic, well-resourced Youth Justice Service in Enfield. This is an exciting opportunity to support victims of youth crime using a trauma-informed, child-first approach, ensuring restorative opportunities are available to those affected. Based in our state-of-the-art, co-located facility in Enfield Town, you’ll work alongside Children’s Services and Community Safety colleagues as part of a diverse, innovative workforce dedicated to improving outcomes for children and families. If you are passionate about making a difference, value collaboration, and are committed to restorative and child-centred practice — we would love to hear from you. Key Responsibilities Provide support and information to victims of youth crime in accordance with the Victims’ Code of Practice (VCOP). Develop and deliver victim-focused interventions for children and families across Enfield, using a trauma-informed, restorative approach. Establish and maintain effective partnerships with internal and external stakeholders, including schools, community groups, Family Hubs, and the Youth Development Service. Offer restorative opportunities (direct and indirect) that promote understanding, accountability, and positive outcomes for both victims and young people. Maintain accurate records, ensure timely data collation, and contribute to updates on YJS victim trackers and performance systems. Support the development of community-based interventions and projects that strengthen community safety and cohesion. Work collaboratively within a multi-agency environment, contributing to assessments, planning, and reviews to ensure coordinated support. Represent the Youth Justice Service at relevant meetings, forums, and partnership events. Demonstrate professional curiosity and sensitivity when engaging with victims, ensuring all practice aligns with safeguarding principles and trauma-informed care. Contribute to service development by sharing learning, identifying gaps, and supporting innovation in victim services delivery. Requirements Educated to GCSE level (or equivalent) in English and Maths. Evidence of continued professional and personal development relevant to the role. Strong communication and presentation skills, both written and verbal. Competent IT user, with experience in data recording and report writing. Proven experience of working within the criminal justice system, victim support services, or youth justice settings. Experience delivering individual and group interventions with victims and/or disaffected children and young people. Demonstrated ability to engage, supervise, and motivate young people to achieve positive behavioural change. Skilled in handling sensitive and traumatic cases, conducting interviews, and preparing professional reports. Experience of multi-agency partnership working, demonstrating collaboration and shared accountability. Proven track record of creating SMART, personalised intervention plans responsive to assessed needs. Ability to work effectively under pressure, manage competing demands, and meet deadlines. Enhanced DBS Certificate is required for this role

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