We are recruiting for a proactive, tech‑savvy E‑Commerce & Customer Support Assistant to work as part of the IT department for an Online Fashion business.
The successful applicant will assist with the management and maintenance of online selling platforms, including the website, Amazon, eBay, and others. The E‑Commerce & Customer Support Assistant will also handle daily customer interactions (including via WhatsApp), share product images and updates, and support the business by capturing high‑quality photos of products.
Key Responsibilities
E‑Commerce & Website Management
* Upload and update product listings on the company website, Amazon, eBay, and other platforms.
* Monitor online orders and ensure timely processing and dispatch.
* Keep product descriptions, prices, and stock levels accurate and up to date.
* Monitor and optimize listings for best visibility and performance.
Customer Interaction & Support
* Respond to customer queries via WhatsApp, email, and other communication channels in a timely and professional manner.
* Send product pictures and order updates to customers as needed.
* Handle customer complaints or returns politely and efficiently.
Product Photography
* Take clear and attractive photos of products for online listings and marketing.
* Edit and resize images to fit platform requirements if needed.
* Maintain an organized archive of product photos.
Marketing & Promotions
* Assist in posting promotions, offers, and product highlights on social media and messaging apps.
* Share new arrivals or special deals with customers via WhatsApp broadcast or other platforms.
Requirements
* Familiarity with platforms like Amazon, eBay, Shopify, or WooCommerce.
* Strong communication skills (written and verbal).
* Basic photography skills – using a smartphone or camera to take clear product photos.
* Comfortable using WhatsApp, email, and possibly simple photo editing tools.
* Organized, reliable, and able to work independently.
* Basic knowledge of SEO or digital marketing.
* Ability to use Canva, Photoshop, or similar tools for simple image editing.
* Experience with inventory management systems or order fulfillment software.
* Experience in e‑commerce, customer service, or digital sales is a plus.
By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current / future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us.
Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.
#J-18808-Ljbffr