## Specialist, Client Services - MarketsLondon, United Kingdom**Specialist, Client Services – Markets**At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognised as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance.We’re seeking a future team member for the role of **Specialist, Client Services** to join our **Global Liquidity & Margin Services** team. This role is based in **London**.**In this role, you’ll make an impact in the following ways:*** Deliver a high-quality client experience by supporting clients through complex operational and technical issues, ensuring requests are handled accurately, efficiently, and with a strong sense of ownership.* Serve as a trusted day-to-day partner for clients by coordinating across Sales, Legal, Relationship Management, and Product & Technology to align client needs with BNY’s commercial strategy and drive successful service outcomes.* Help strengthen client confidence and retention by monitoring inquiries, resolving non-routine issues, and escalating critical matters appropriately to minimize disruption and maintain service excellence.* Contribute to continuous improvement efforts by participating in initiatives that enhance the overall client experience and improve team processes, responsiveness, and effectiveness.* Apply sound judgement and problem-solving skills to interpret client needs, provide clear guidance on BNY products and services, and support informed client decision-making.* Generate actionable insights from client interactions by identifying trends, recurring themes, and service gaps, helping the team improve delivery, address pain points proactively, and increase client satisfaction.**To be successful in this role, we’re seeking the following:*** Several years’ experience in a client service, operational, or relationship management role within a Prime Brokerage, Collateral Management, Custody, or Liquidity team.* A proven track record of client retention and satisfaction, with a strong focus on long-term relationship building and client service delivery.* The ability to articulate information clearly and simply to a variety of clients and internal stakeholders, with strong analytical and problem-solving skills.* Experience in an enhanced AI-enabled client service environment; familiarity with Power BI and ECRM would be an advantage.* A strong team player.* A bachelor’s degree, or the equivalent combination of education and experience, is required.At BNY, our culture speaks for itself. Check out the latest BNY news at:* **BNY Newsroom*** **BNY LinkedIn****Here are a few of our recent awards:*** *America’s Most Innovative Companies*, Fortune, 2025* *World’s Most Admired Companies*, Fortune, 2025* *Most Just Companies*, Just Capital and CNBC, 2025**Our Benefits and Rewards:**BNY offers highly competitive compensation, benefits, and wellbeing programmes rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools to support your life’s journey. Focus on your health, foster personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leave, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer. Underrepresented racial and ethnic groups, women, individuals with disabilities, and protected veterans are encouraged to apply
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