Job Description
Whether it's prepping for floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Sales Advisors within your store, driving commercial success and contributing to company growth.
COMMERCIAL EXPERTISE
* As part of the leadership team, support in driving the commercial success of the store and drive store performance
* Identify key opportunities to enhance performance in line with current trends
* Support the store leadership team in the implementation of strategic plans to achieve departmental goals and objectives
* Analyse data and key performance indicators to make informed commercial decisions and drive KPIs
TEAM LEADERSHIP & MANAGEMENT
* Be responsible for your department and team's performance
* Lead and inspire your store team, providing guidance, coaching, and support.
* Work closely with your Store Management team, acting on feedback and working towards targets and deadlines
* Build lasting relationships with internal and external stakeholders
* Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation
DEVELOPMENT
* As part of the leadership team, support in driving the team's personal development and progression
* Seek opportunities to drive your own personal development
* Train, coach and upskill the sales team to maximise opportunities for future progression within the business
OPERATIONAL EFFICIENCIES
* Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
* Use business communication tools to drive completion of tasks and ensure your team understands all key functions
* Support the store manager to drive performance in line with retail priorities to meet business objectives
CONTROLS
* Support the store manager in monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
* Ensure wage controls are met on a weekly basis, and any issues are resolved quickly and effectively
* Demonstrate resilience to operational challenges, making effective decisions to drive solutions
* Control stock movement, run accurate store audits, and implement visual standards to company guidelines
Qualifications
THE PERSON
* Resilience & Adaptability: Ability to stay calm under pressure, handle high-demand situations, and solve conflicts effectively.
* Problem-Solving Mindset: Quick thinking and resourcefulness in addressing customer issues or operational challenges.
* Be a brand ambassador: Represent Frasers group at all times. Show discretion and maintain a professional appearance and attitude when dealing with colleagues, stakeholders, and customers.
THE REQUIREMENTS
Industry Experience: 1 year + in premium/luxury fashion retail management or related role.
Leadership & Team Management: Proven ability to lead and motivate teams
Sales & Performance Management: Strong track record of achieving sales targets.
Product Knowledge: Comprehensive understanding of brands, fashion trends, materials, and products.
Operational Skills: Knowledge of store operations, loss prevention, merchandising, and inventory control.
Communication Skills: Excellent verbal and written communication skills to liaise with staff, customers, and stakeholders.
Additional Information
The Rewards:
* Basic salary £30,222 per annum
* Weekly/Monthly & Quarterly Commercial Bonuses
* Stocktake Bonuses
* Commission led bonuses across a wide range of products
* Monthly Group Rewards and Recognition
* Long Service awards
* We offer a wide range of Development Courses with National Qualifications
* 28 Days Holiday
* 40% Instore Uniform Discount
* Discounted Gym membership
* Group Wide 20% Discount across all Frasers Group brands