Job Summary
We're looking for a passionate In-Store Trainer (IST) to develop our team and uphold the high standards that make Red Door legendary. If you love hospitality, have a talent for training, and know how to shake up incredible drinks, we want to hear from you
Key Responsibilities:
* Lead structured training sessions for new and existing bar staff.
* Coach team members on cocktail-making techniques, speed of service, and product knowledge.
* Ensure all bartenders meet and maintain our service and quality standards.
* Monitor team performance and provide constructive feedback and ongoing support.
* Assist in maintaining a clean, organised, and fully stocked bar.
* Lead by example in delivering exceptional customer service and responsible alcohol service.
* Stay up to date with industry trends and continuously improve training materials.
* Work closely with management to support team development and succession planning.
What We're Looking For:
* Previous experience in a similar role or strong leadership skills within a bar setting.
* A deep knowledge of cocktails, spirits, and bar service techniques (essential).
* A passion for coaching, mentoring, and developing people.
* The ability to run shifts effectively and manage a team in a fast-paced environment.
* Strong communication and problem-solving skills.
* Confidence in upselling products and driving sales.
* A commitment to maintaining high standards of cleanliness and hygiene.
What We Offer:
* Early Pay System – access your wages early when needed.
* Employee Discount – enjoy great perks at our venue.
* 25% Off Food at our sister site.
* Employee Assistance Programme – wellbeing support when you need it.
* Top-Level In-House Training – ongoing learning and development.
* Career Progression Opportunities – a clear path to grow within our company.
Job Type: Full-time
Pay: £12.50-£13.00 per hour
Benefits:
* Company pension
* Discounted or free food
* Employee discount
Experience:
* Customer service: 2 years (preferred)
Work Location: In person