Job Description Are You Ready to Make It Happen at Mondelez International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will improve value and service to your customers and improve supply chain?efficiency.?In addition, you? will use internal and customer data to optimize plans and to support joint initiatives with?strategic customers. How you will contribute You will:? Be the single point of contact for yourassignedcustomer portfolio; Use customer data tomonitoron-shelf availability, depot-to-store?service, stockholdingand promotional sales. Use this information to drive decision making?internally and with the customer in ways that maximize service levels and sales; Help achieve business and commercialobjectivesby achieving customer service targets,?supporting the improvement agenda (internal process and external customer)and developing?collaborative relationships cross-functionally and with customers; Manage escalations for complaints and disputes, and handle and resolve issues to ensure?maximumcustomer satisfaction; Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives; Drives continuous improvement supply chain initiatives to enhance operational performance & customer focus. What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Experience in fast-moving consumer goods or consumer packaged goods company, preferably in a customer facing role Strong analytical andproblem solvingskills SAP knowledge andexpertisein MS Office Customer orientation, stronginfluencingand communication skills Continuous improvement mindset, with strong focus on delivering productivities, service and KPIs Team player, accountable, proactive thinking, flexibility More about this role Work schedule: 100% Relocation Support Available? No Relocation support available Business Unit Summary We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply _Our people make all the difference in our succes_ Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER Job Type Regular Customer Collaboration (CLD) Customer Service & Logistics At Mondelez International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.