Location: DHL Aviation, East Midlands Airport
Contract type: Permanent
Hours: Monday to Thursday, 16:00 – 02:30 (40 hours per week). Flexibility is required to assist with team cover when required. Please note that hours worked between 19:00 and 07:00 include an unsociable hours allowance.
Department: IT
Grade: LP
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🌍 Kick start your career with the #1 Best Workplace in Europe
At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We’re proud to create an inclusive, diverse workplace where everyone can thrive.
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💛 Why You’ll Love Working With Us
You’ll get amazing benefits while building your future:
* Competitive salary + shift allowance
* Annual bonus (up to 5%)
* Free onsite parking 🅿️
* Pension (up to 6% company contribution)
* Share Purchase Plan
* My DHL Rewards – discounts at 3,000+ retailers 🛍️
* Private medical (after 12 months)
* Spark – wellbeing support
* Cycle to Work Scheme 🚴
* Enhanced Maternity Pay
* CIS Induction Week
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🔎 About the Role
We’re looking for a Service Delivery Technician to ensure the smooth day-to-day delivery of IT services, resolving technical issues for all users and deploying new hardware and software as needed. You’ll support both operational and office-based teams, while also contributing to a range of IT projects to drive continuous improvement.
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✅ What You’ll Be Doing
* Playing a key role within the IT team, delivering specialist 24/7 UK IT service support—onsite at EMA and remotely to LHR and LTN.
* Providing a high standard of customer service when working with stakeholders across the business.
* Proactively communicating issues, ensuring the right audience is informed of impact, progress, and resolution.
* Monitoring IT systems to maximise uptime and performance.
* Configuring, deploying, and maintaining hardware and software solutions.
* Providing support across Microsoft Office, Citrix, AS400, and specialist applications.
* Logging and resolving all IT tickets within agreed service levels.
* Maintaining IT assets in line with ITAM processes, including conducting regular audits.
* Updating and maintaining the knowledge base to promote best practice across the team.
* Ensuring IT security standards are upheld and compliance requirements are met.
* Identifying and driving continuous improvement opportunities.
* Supporting IT project delivery in collaboration with the Programme Management Team, meeting deadlines and commitments.
* Following DHL standards and guidelines to ensure compliance.
* Liaising with third-party suppliers and vendors for hardware, software, and infrastructure support (BAU and project work).
* Supporting additional tasks as required by EMA IT Service Delivery Management.
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⭐ What You’ll Bring
Essential:
* Hands-on experience installing, configuring, and troubleshooting hardware, including desktops, laptops, peripherals, and mobile devices.
* Solid knowledge of Windows operating systems, including installation, configuration, and ongoing maintenance.
* Understanding of core networking principles (TCP/IP, DNS, DHCP, Wi-Fi, and basic switching/routing).
* Awareness of fundamental security practices, including malware types, physical security, system hardening, and password policies.
* Strong grasp of operational best practices, including documentation, health & safety, and environmental considerations.
* Experience using remote support tools and techniques.
* Excellent customer service and communication skills.
* An entrepreneurial mindset with a creative and innovative approach to problem-solving.
* Self-aware, proactive, and committed to continuous personal and professional development.
* The ability to work independently with strong self-motivation.
* A collaborative approach, with a genuine passion for supporting and working alongside team members.
Desirable:
* Ideally educated to degree level in a relevant IT discipline (or qualified by experience)
* ITIL 4 Foundation, ITIL Strategist (Direct, Plan & Improve), ITIL Leader (Digital & IT Strategy
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🗓️ Closing Date: 24th June 2026
Apply now and be part of a team that keeps the world moving. ✨
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🚀 Our Recruitment Process
We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency-based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.
📧 Have a question? Contact our team here: HGUKTalent@dhl.com
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🔐 Important Information
Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.