Job overview
A rare opportunity is available for the role of Hotel Services General Manager.
The successful candidate will directly manage site-based service managers and assistant service managers responsible for patient dining, domestic services, portering, and night management functions, as outlined in the organisational structure for their assigned site(s) and location(s).
They will work closely with peers and all members of the facilities management team across Trust sites, ensuring consistent delivery that meets outcomes and quality standards throughout the organisation.
Collaboration with Site Directors, Divisional Leads, Infection Prevention & Control Leads, and other senior Trust managers is essential to guarantee that services satisfy both corporate needs and specific divisional requirements.
Additionally, the post holder will partner with the finance business partner to create strong systems for managing budgets within resources and work closely with the Estates and Facilities People Business Partner.
Main duties of the job
1. To lead and be responsible for the efficient, effective, high quality, professional, and co-ordinated operational delivery and management of Hotel Services within designated site(s) and location(s).
2. These include but may not be limited to patient and staff catering, cleaning and portering services, within budgetary and resource envelopes.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Education/ Qualifications
Essential criteria
3. Masters level degree First degree qualification or experience
4. IOSH qualification Hotel services/FM related tertiary education
Desirable criteria
5. NEBOSH qualification
6. Project management qualification or equivalent experience
7. Professional member of BIFM or other associated body
Experience
Essential criteria
8. Significant experience in a contract management role
9. Able to represent the organisation and liaise with a wide range of internal and external stakeholders
10. Managing a large multidisciplinary team including objective setting and performance management
11. Successful Budget management experience of an appropriate level
12. Experience of working with budgets and financial targets; able to manage operations against an agreed specification demonstrating strong P&L expertise, commercial awareness and core numeracy skills
13. Experience of collaborative working
14. Proven experience of managing employees, addressing performance issues effectively and maximising engagement
Desirable criteria
15. Working within an NHS teaching hospital in a managerial role
16. Managing hotel services within an NHS setting
17. Knowledge/previous experience of healthcare contracts/activity
18. Up to date with best NHS practice and initiatives
Skills/Knowledge/ Abilities
Essential criteria
19. Ability to identify and develop strategic priorities as well as organise staff and resources to achieve priorities
20. Planning, organisation and IT skills
21. Good report writing, leadership, influencing and motivational skills
Desirable criteria
22. Ability to develop a systematic approach when tackling problems and finding solutions
23. Ability to develop recording and service systems with a fine level of detail and accuracy.
24. Project management skills
Communication Skills
Essential criteria
25. Ability to negotiate at all levels, with effective communication skills.
Right to work
If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on
Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).
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