A great opportunity for a Customer Success Manager to join a rapidly growing team at a leading AdTech platform that connects marketers with consumers through insights. In this role, you will be responsible for driving client retention, satisfaction, and growth by ensuring advertisers see measurable success from their campaigns. You’ll work closely with some of the world's top brands, supporting marketing initiatives across multiple verticals such as retail, dining, entertainment, and travel. Key Responsibilities Serve as the primary point of contact for a portfolio of advertiser clients, ensuring successful onboarding, campaign execution, and post-campaign analysis. Develop deep understanding of client goals, use cases, and success metrics to deliver tailored strategies and solutions. Partner with Sales, Analytics, Product, and Media Operations teams to ensure smooth delivery of campaign objectives. Analyze campaign performance using first-party consumer purchase data to uncover insights and present results to clients. Identify upsell and cross-sell opportunities, driving expansion and renewals through consultative value-add relationships. Provide proactive support and strategic guidance to optimize client performance and satisfaction. Represent the voice of the customer internally to help shape product development and operational improvements. Qualifications Experience in customer success, client services, account management, or consulting within AdTech, MarTech, or data-driven SaaS environments. Proven track record of managing multiple high-profile client relationships with strong retention and growth outcomes. Comfort with performance data, KPIs, and reporting tools to distill actionable insights for clients. Excellent communication, presentation, and stakeholder management skills. Ability to work cross-functionally in a dynamic, fast-paced environment. Familiarity with digital advertising, media buying, or loyalty programs is a strong plus.