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Vacancy 1 - 10 hours per week (Saturday 12pm - 5pm & Sunday 5.30pm - 10.30pm)
Vacancy 2 - 7 hours per week (Saturday 10am - 5pm)
We have 2 exciting opportunities for SPAR Customer Team Members. As a Customer Team Member at SPAR Aberavon, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the store's continuous improvement, ensuring excellent customer service through ‘Brilliant Basics, Moments of Wow, Food for Later, and Food for Now!’
Key Tasks/Responsibilities:
Customer Service:
* Greeting customers in a friendly and welcoming manner.
* Answering customer inquiries about products and services and assisting customers in finding the items they need.
* Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
* Upselling selected products and highlighting multi-buy offers to maximise sales.
Store Operations:
* Checking deliveries, stocking shelves, maintaining a clean and organised sales floor, and rotating stock to ensure freshness and timely expiration dates.
* Completing additional tasks such as date checking, stock and gap checking, price changes, promotional displays, and other duties as required.
* Adhering to all company policies, procedures, and processes.
Key Skills/Knowledge:
* Previous experience in a similar role and/or industry is preferred.
* Reliably following instructions and procedures with excellent attention to detail.
* Understanding legislative responsibilities in a retail environment and assisting with adherence.
* Contributing ideas for delivering exceptional customer service and driving the business forward.
* Experience with ‘Challenge 25’ policy is desirable.
* Keen and enthusiastic approach to working both in a team and independently.
* Previous cash handling experience is preferred but not essential.
What’s in it for you?
* Excellent benefits including holiday, maternity, and paternity leave and pay exceeding statutory entitlements.
* Opportunities to develop skills and capabilities in a supportive and diverse culture.
* Gaining hands-on experience in a high-volume, fast-paced convenience store.
* Generous staff discount (excluding alcohol and cigarettes).
* Proactive promotion of internal candidates.
* Free tea and coffee.
* Early access to your pay through ‘EarlyPay’.
* 24/7 access to payslips and rotas via HR/Payroll portal.
* Wellbeing support, including emotional support, counselling, legal, and financial advice.
* Company pension scheme.
* Company life insurance worth 1x and 6x your annual salary with the pension scheme.
* Cycle-to-work bicycle purchase scheme.
* Long service awards.
We are a dynamic and innovative retail, wholesale, and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. We own 246 SPAR stores and employ over 5,000 people, with a turnover of £1.2 billion.
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