Job Title: Breakfast Manager
Department: Waterside
Reporting To: Food & Beverage Manager
Number of Reports: 12
Primary Purpose: To ensure the smooth planning and organisation of the Breakfast service within the Waterside Restaurant and Bar.
About The Role
Job Title: Breakfast Manager
Department: Waterside
Reporting To: Restaurant Manager
Number of Reports: 12
Primary Purpose:
To ensure the smooth planning and organisation of the Breakfast service within the Waterside Restaurant and Bar.
Key Responsibilities:
* To lead and direct the team in order to reach the objectives and high standards of performance.
* To train and develop the breakfast team to deliver a high level of standard.
* Oversee and greet morning conferences in the absence of the events manager and Supervisor.
* To constantly be aware of the business demands and organise the department to meet cope with those demands
* Encourage a good team spirt and promote good communication between staff members in order to maximise customer service and guest experience
* To train and develop staff’s awareness of constantly changing guest needs
* To continually strive to improve the standards of customer service within the department
* To identify potential sales opportunities within the department, ensuring that all staff have a through knowledge of the menu and wine list to maximise sales.
* To be fully aware of cash handling procedures and ensure accuracy when cashing up at the close of day
* To be aware of variable costing of items with the department, and ensure wastage is kept to a minimum
* All stock levels are maintained
* Ensure that all staff rotas are produced on a weekly basis and that there is optimum coverage at peak times whilst keeping within planned budgets set by the company.
* To undertake any other duties requested by management
* To comply with all legal requirements in respect of health, safety and welfare of staff and customers
* Ensure all staff of the company attend all relevant training and communication meetings, for which advance notice will normally be given
* All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities
* Ensure all staff maintain a high level of personal hygiene and within the department at all times
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
All staff Key Performance Measures
Our values underpin everything we do here at Ufford Park and staff should ensure that these are at the fore front of what they day to day.
* To focus on the guest experience at all times and continually strive to delight time after time
* To see each guest as part of a long-term relationship not a onetime event
* To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
* To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of an associated with
* To encourage our team to contribute to excellent working conditions for all
* To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
* Discounts across the resort, including family and friends
* Free onsite parking
* Progression and career development opportunities.
* Pension Scheme
* Free staff meals
* Free gym membership
* Access to wellness programmes
* Share of Resort’s service charges on monthly basis
* Extra days holiday after 2 years
Skills required
* High standards of presentation and organisation
* Great attention to detail
* Excellent written and verbal communication skills
* Ability to create efficient staff rotas in line with business demand and budgets
* Flexible approach to work
* Multi-tasking and time-management skills, with the ability to prioritize tasks.
* Team work
* Ability to understand peaks and troughs of industry and work within a budget
Attitude
* Confident and respectful
* Friendly, charming and informative
* Passionate about Customer Service
* Positive can-do attitude
* High standard of personal appearance
* Respectful
* Conscientious
* Approachable and supportive
Required Criteria
* GCSE Maths grade C/4 or above
* Microsoft Excel beginner level
* GCSE English grade C /4 or above
* Experience working in hospitality or events
* Experience of working to service delivery standards
* Experience of reviewing and changing working methods for best practice.
* Customer-service experience.
* Experience of dealing with Customer complaints
* Experience of managing a team Knowledge of correct and effective recruitment practices
Desired Criteria
* Willingness to undertake further training.
* Microsoft Excel Intermediate level
* Experience of using Res-Diary; Ez-runner; Rezlinx;
* Experience of coaching and mentoring
* Knowledge of Fourth Hospitality System Coaching and mentoring
Skills Needed
About The Company
About Us
Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.
Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces
Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.
Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast
Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Company Culture
Why LQ Resorts ?
Our Company
LQ is a family run, collection of quality destination led Hotel Resorts.
Its family ethos, values and vision are well known to those who choose to spend their quality time with us.
LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.
A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.
Our Values
* To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time
* To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.
* To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
* To encourage our team to contribute to excellent working conditions
Our Employees
Are a vital part of LQ Resorts .
* Supporting our team’s physical and mental health Providing free gym membership
* Delivering employee recognition programmes to reward hard work and effort.
* Creating an environment that supports the development of skills, knowledge, qualifications and career progression
* Discounts across all Resorts, to encourage leisure time
Company Benefits
At LQ Resorts, we don’t just create vacations—we craft experiences that guests remember for a lifetime. And we want you on our team to help us make every moment count. Are you ready to turn every workday into a journey of discovery and delight? Join us at LQ Resorts, where your career is a getaway.
Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Competitive salary, Preferential room rates, Discount on meals purchased, Long service recognition, Free meals during shifts, Free parking or Discounted parking
Salary
Not disclosed