Primary Details
Time Type: Full time Worker Type: Employee
Service Excellence Manager
The opportunity:
We have a great opportunity for a Service Excellence Manager to join our European Market Claims function. Managing change, implementing new processes and technology you will consistently challenge the Claims operation across all relevant lines of business to improve its technical capability, operational efficiency and customer service.
With hybrid office working and excellent benefits, you will be working in a supportive and inclusive environment. We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact!
Your new role:
1. Develop the claims strategy in collaboration with the Head of Core/Complex Claims
2. Work closely with the Performance Management function to drive the implementation and communication of a Claims strategy to support delivery of overall business targets
3. Drive the development and implementation of best practice processes, procedures and strategies for the Claims function to support delivery of business targets
4. Contribute to the development and delivery of a strategic approach to ensure key customers are identified and retained within the business to optimize profitability
5. Use planned business levels and knowledge of the Claims environment to forecast Claims activity and support decision makin...