Overview
Customer Service Administrator. Salary: £25,000. Location: Doncaster. Our client has seen an increase in business over the last year and is now in a position to recruit a Customer Service Administrator. You will be working in a team of 4 supporting all customer enquiries.
Duties
* Respond to customer inquiries via email in a professional, accurate, and empathetic manner
* Resolve product or service-related issues by troubleshooting, escalating when necessary, and providing appropriate solutions
* Use templates and guidelines to ensure brand-consistent responses while tailoring messages to the customer's specific situation
* Answer inbound customer phone calls as required
* Work with internal teams (e.g. technical support) to resolve customer issues that require collaboration
* Keep email inboxes organised
* Raise investigations when issues arise and document on an internal CRM system
Experience / Qualifications
* Good communications skills
* Customer-centric mindset
* Previous administration skills
* Organisational & Time Management Skills
* Team Collaboration
What’s in it for you
* Monday - Friday working hours
* Full time permanent – Office Based
* 25 days holiday + statutory
* Pension
* Onsite Parking
* Full training and support given
DONSM
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