Job Overview
Could this be the opportunity you have been waiting for? As a member of our expanding team here at Teleperformance, you will have the opportunity to take on a variety of responsibilities within your role.
Responsibilities
* Serve as the first point of contact to assist customers with their online subscription enquiries and account management.
* Provide information and support to a global customer base, creating a unique customer experience through inbound calls, webchat and email.
* Start your day by signing into your systems and ensuring readiness.
* Engage with customers who have questions regarding their online subscription.
* Troubleshoot and problem‑solve issues such as subscriptions, payments and online accounts, working closely with the customer to agree on suitable solutions.
* Work in a fast‑paced, targeted environment, striving to maximise opportunities and playing at your A‑game at all times.
* Take two weeks of classroom‑based training (paid), followed by two weeks in the graduation bay where you will handle live calls.
Qualifications and Checks
* Identity check
* Nationality and immigration status check
* Basic criminal records check
* Employment and academic history check for the past three years, with documented evidence such as payslips, P45s or other proof of income.
Benefits
* Workplace pension
* Cycle to work scheme
* Eyecare support voucher
* Holiday purchase scheme
* Length of service awards
* Critical illness cover up to £10,000
* Monthly inspire awards for outstanding performance
* Refer‑A‑Friend scheme, up to £1,200
* Monthly wellbeing webinars
* Dedicated employee experience support
* Perks at work: savings discounts, free online classes, help@hand resources, podcast, wellbeing resources, webinars, access to GP’s, mental health support, financial advice, legal advice
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