Make a Difference for Families in Blaenau Gwent! Are you organised, approachable, and passionate about helping families access the support they need? We’re looking for a Family Information Service Support Officer to join our team and play a vital role in the Family Help Hub. Location: Blaina ICC and Flying Start Hubs Hours: 37 per week Grade: 4 DBS: Enhanced Disclosure with Child Barred List What You’ll Do • Be a key point of contact for families and professionals, providing accurate information and guidance. • Maintain and update records on childcare, play, and family support services. • Gather and analyse information to support monitoring and evaluation of services. • Assist with consultations and contribute to the annual Childcare Sufficiency Assessment. • Represent the Family Help Hub at community events and outreach activities. • Work closely with partners to share information and promote best practice. What We’re Looking For • Excellent organisational and record-keeping skills. • Strong communication abilities—friendly and clear in person and in writing. • Ability to manage a varied workload and meet deadlines. • Experience in customer service or working in a busy office environment. • Full driving licence and flexibility to attend events, including evenings/weekends. Desirable: Knowledge of early years services and experience in gathering and presenting data. Why Join Us? • Help families access vital support and services. • Be part of a collaborative, supportive team. • Opportunities for training and development, including Welsh language skills. If you’re ready to make a real impact in your community, apply today and help us build a stronger future for families in Blaenau Gwent! Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .